Retail Sales Specialist

7 days ago


Vancouver, Canada Heritage Office Furnishings Full time

We are seeking a proactive and customer-oriented Retail Sales Specialist to join our Vancouver team on a 6-month contract. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping clients find the right solutions, and values teamwork and attention to detail. Responsibilities Be the first point of contact for walk-in, phone, and email inquiries, providing expert guidance on our products and services. Process “cash & carry” transactions by preparing and submitting Cash Sale forms. Assist with inventory management for both new and used furnishings. Help clients navigate the Steelcase online store and provide support throughout their shopping experience. Support pre-sold product orders by: Creating and submitting quotations using internal ERP system for customer approval. Ensuring all order details are accurate, including site information, payment methods, and applicable charges. Submitting approved quotes for order conversion. Conducting follow-up calls after delivery to ensure customer satisfaction. Qualifications: 1 year of experience in customer service, sales support, or a related administrative role Strong communication and interpersonal skills with a customer-first mindset High attention to detail and accuracy in data entry and order processing Proficiency with Microsoft Office Suite; experience with ERP systems is an asset Ability to manage multiple tasks and prioritize effectively in a fast-paced environment Familiarity with office furniture or interior design industries is a plus Why Join Heritage? Competitive salary of $22 – $26/per hour Opportunity for growth within the company Flexible work environment Comprehensive medical and dental benefits Paid vacation Chances to win all-expenses-paid trips



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