Customer Account Representative

1 week ago

Toronto ON, Canada CST Savings Full time

Customer and Account Service Representatives & Bilingual Customer and Bilingual Account Service Representatives Company: CST Savings Inc.
Financial Services
Reports to: Manager, Customer Experience & Manager, Account Services
Flexible Work Location Arrangements Available
Application Deadline: January 16th, 2026
We are looking for energetic, professional, and positive Customer and Account Service Representatives for a 6-Month Contract (April 27th, 2026 to October 30th, 2026).


Customer Service Representatives (CSRs) and Account Service Representatives (ASRs) handle customer enquiries by either email (ASRs) or telephone calls (CSRs) from CST clients, to meet their needs as it relates to the C.These roles are responsible for explaining process-related questions regarding the CST product while providing professional customer service and ensuring compliance with our policies.

Provide prompt, effective, and courteous service to clients regarding all process requests via email or telephone.
Use internal information systems to investigate and acquire the information required to respond to inquiries and ensure overall client satisfaction.
Ensure accurate record keeping on our customer tracking systems.
Assume ownership of assigned tasks with an eye to prioritizing urgent requests.
Meet established service index and individual goals on a consistent basis.
Post-secondary education (College or University) and/or related work experience.
Prior experience in a call center or hospitality environment is a plus.
Bilingual in both French & English (written & verbal) – Bilingual Positions Only.
Strong data entry, attention to detail and accuracy skills.
Very comfortable with technology and strong computer skills and proficiency with MS Office –Word, Excel, Outlook.
Excellent interpersonal and communication skills, with the ability to articulate clearly and effectively in writing.
Potential to obtain a full-time role – we have lots of success stories.
Flexible work arrangements.
Build your portfolio/resume by getting hands-on learning opportunities and valuable Financial Services industry experience.

What are the technical/working requirements?
We will provide a laptop, headset, wires, mouse, and other office supplies.
You will need to be able to work 37.5 hours per week and be flexible to work rotational shifts (hours of operation are Monday to Friday 8:00am – 7:00pm EST).
You will need to pass a network speed test as the role is currently a work from home (min. Potential to obtain a full-time role – we have lots of success stories.
Flexible work arrangements.
Build your portfolio/resume by getting hands-on learning opportunities and valuable Financial Services industry experience.

We’re the creators of Education Savings Plans in Canada. Our founders pioneered a movement to create and deliver solutions to make higher education accessible for all. Almost 900,000+ students helped
~$4.8 billion+ in total assets
~$Through our expert guidance and powerful investment options, we help Canadian’s invest in our children’s future with Registered Education Savings Plans (RESPs). CST Spark is the latest chapter from the ongoing story of innovative education savings. Today, we continue to inspire and revolutionize education savings with CST Spark– the simple, modern RESP that combines top investment expertise with the latest technology.

Accommodations are available upon request for candidates taking part in all aspects of the hiring process.