Billing Specialist
7 days ago
Duties:
Update, correct, and input large volumes of billing data, ensuring accuracy and completeness.
Review, validate, and perform QA checks on conversion data received from Utility company
Support end-to-end billing verification and ensure test results match expected outputs.
Perform billing scenario testing to confirm system functionality and regulatory compliance.
Work closely with the outsourced contact centre team to confirm accuracy of customer account information and testing outcomes.
Communicate with internal stakeholders and the Test Lead regarding test progress, issues, and dependencies.
Create or update Standard Operating Procedures (SOPs) related to new processes, billing workflows, and testing activities.
Maintain accurate records of testing steps, results, updates, and data corrections.
Execute assigned test scripts and work through 10 defined case scenarios directly tied to billing operations and project requirements.
Identify, validate, and document issues, defects, and discrepancies encountered during UAT.
Log and track issues in the project defect-tracking system with clear notes and evidence.
Report findings to the Test Lead and participate in defect review discussions.
Requirements:
1) 2 years of utility billing experience
2) Municipality experience is a strong asset
3) UAT exp is an asset
Location: Downtown Hamilton, 3 days a week in office, may be 5 days a week in office for some of UAT, have to work 2 weekends for UAT in March.
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