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Branch Sales Manager
1 week ago
Branch Sales Manager
The Branch Sales Manager provides leadership and direction to the Assistant Manager, ensuring compliancy with all Connon Nursery Standards while maintaining brand integrity. Manages all staff and sales location activities including overseeing maintenance, inventory levels, merchandising, all POS checkouts & transactions, weekly scheduling, staff training & performance, and staff & customer experience.
Financial
Is responsible for Key Performance Metrics (KPI’s) and annual profit/loss targets as planned together with the VP of Sales
Brand Integrity / Leadership / Training
Collaborate with the Assistant Manager to ensure adequate inventory & product levels and quality control while managing practices to reduce scrap, shrinkage, and tired inventory
Exhibits and fosters an enthusiastic, proactive, and solutions-oriented attitude towards all customers, ensuring a high level of service and satisfaction
Responds to escalated customer or staff issues/concerns in a tactful, discerning, and solution-focused fashion
Continuously seeks to increase the knowledge base of all Connon products and services
Hr
While head office hires full-time employees, the sales manager will participate in the hiring process in subsequential years following the launch of our pop-up locations.
Works with Staff Training & Development Manager to ensure effective onboarding and training of SOPs to all staff, then performance reviews on an ongoing basis.
Ensures adequate staffing levels and is accountable for the wage to sales ratios throughout the year.
Collaborates with supervisors, managers, and Human Resources in strategically planning and addressing staffing requirements and seasonal layoffs. Addresses confidential & sensitive employee issues in an effective and mature fashion.
Staff Experience
Analyze what leadership can do to improve the workplace
Uniform enforcement
Team building events
Staff check-ins
Health & Safety
Ensures that a safe, hygienic, and aesthetically pleasing environment is always maintained, contributing to an exceptional Connon Experience as defined by the VP of Sales
Ensures a safe working environment for all employees through encouraging active observation, hazard reporting, providing coaching on relevant health and safety best practices, leading by example, and ensuring compliance with policies and guidelines
Customer Experience
Continuous Analysis Of What Our Customers Experience
Yard cleanliness / tidiness
Garden presentation – seasonal plantings
Greeters & welcome messaging as they walk in and as they exit
Size and speed of checkout lines
Loading experience for self-serve customers
Requirements
5+ years’ supervisory/management experience in a fast-paced, retail setting
Previous nursery management or supervisory experience with proven leadership and organizational abilities
Passionate about the nursery industry, sales, and customer service excellence
Exceptional communication and interpersonal skills when interfacing with guests and employees
Strong technological proficiency with attention to detail and an emphasis on accuracy and efficiency
Passion & ability to flourish in a highly pressurized and fast-paced environment
Proven ability to multi-task and progressively manage competing priorities
Ability to solve problems, tackle issues head-on and in a timely fashion
Strong decision-making skills
Flexibility to work a variety of shifts including day, evening, weekends, and holidays including extended hours when needed. Specifically, during April 15 – June 15 black out period each year
This job requires extended periods of walking and standing, as well as the ability to lift 50lbs and work in various weather conditions and environments
Connon Nurseries is a diverse & equal opportunity employer. Should you require any modifications during the interview process please contact our Human Resources Manager at 9056897433 ext. 195.
Qualifications
Education:
High School Diploma,, College/Technical Training or Trades Certificate,
Skills & Professional Training
Driver's License - G
Compensation
$35.00 to $40.00/(pay interval)
Benefits
Application Instructions
- Click APPLY ONLINE
- The application form for this listing will open in a new tab.
- Complete your information
- Upload the required documents
- Click SUBMIT to apply directly with this employer.
Applications must include:
Cover Letter, References, Resume