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Branch Sales Manager

1 week ago


Oakville, Canada Landscape Ontario Horticultural Trades Association Full time
Job Description

Branch Sales Manager

The Branch Sales Manager provides leadership and direction to the Assistant Manager, ensuring compliancy with all Connon Nursery Standards while maintaining brand integrity. Manages all staff and sales location activities including overseeing maintenance, inventory levels, merchandising, all POS checkouts & transactions, weekly scheduling, staff training & performance, and staff & customer experience.

Financial

Is responsible for Key Performance Metrics (KPI’s) and annual profit/loss targets as planned together with the VP of Sales

Brand Integrity / Leadership / Training

Collaborate with the Assistant Manager to ensure adequate inventory & product levels and quality control while managing practices to reduce scrap, shrinkage, and tired inventory

Exhibits and fosters an enthusiastic, proactive, and solutions-oriented attitude towards all customers, ensuring a high level of service and satisfaction

Responds to escalated customer or staff issues/concerns in a tactful, discerning, and solution-focused fashion

Continuously seeks to increase the knowledge base of all Connon products and services

Hr

While head office hires full-time employees, the sales manager will participate in the hiring process in subsequential years following the launch of our pop-up locations.

Works with Staff Training & Development Manager to ensure effective onboarding and training of SOPs to all staff, then performance reviews on an ongoing basis.

Ensures adequate staffing levels and is accountable for the wage to sales ratios throughout the year.

Collaborates with supervisors, managers, and Human Resources in strategically planning and addressing staffing requirements and seasonal layoffs. Addresses confidential & sensitive employee issues in an effective and mature fashion.

Staff Experience

Analyze what leadership can do to improve the workplace

Uniform enforcement

Team building events

Staff check-ins

Health & Safety

Ensures that a safe, hygienic, and aesthetically pleasing environment is always maintained, contributing to an exceptional Connon Experience as defined by the VP of Sales

Ensures a safe working environment for all employees through encouraging active observation, hazard reporting, providing coaching on relevant health and safety best practices, leading by example, and ensuring compliance with policies and guidelines

Customer Experience

Continuous Analysis Of What Our Customers Experience

Yard cleanliness / tidiness

Garden presentation – seasonal plantings

Greeters & welcome messaging as they walk in and as they exit

Size and speed of checkout lines

Loading experience for self-serve customers

Requirements

5+ years’ supervisory/management experience in a fast-paced, retail setting

Previous nursery management or supervisory experience with proven leadership and organizational abilities

Passionate about the nursery industry, sales, and customer service excellence

Exceptional communication and interpersonal skills when interfacing with guests and employees

Strong technological proficiency with attention to detail and an emphasis on accuracy and efficiency

Passion & ability to flourish in a highly pressurized and fast-paced environment

Proven ability to multi-task and progressively manage competing priorities

Ability to solve problems, tackle issues head-on and in a timely fashion

Strong decision-making skills

Flexibility to work a variety of shifts including day, evening, weekends, and holidays including extended hours when needed. Specifically, during April 15 – June 15 black out period each year

This job requires extended periods of walking and standing, as well as the ability to lift 50lbs and work in various weather conditions and environments

Connon Nurseries is a diverse & equal opportunity employer. Should you require any modifications during the interview process please contact our Human Resources Manager at 9056897433 ext. 195.

Qualifications

Education:

High School Diploma,, College/Technical Training or Trades Certificate,

Skills & Professional Training

Driver's License - G

Compensation

$35.00 to $40.00/(pay interval)

Benefits

Application Instructions

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Additional Application Instructions

Applications must include:

Cover Letter, References, Resume