Service Branch Manager

4 months ago

Oakville, Canada Levitt Safety Full time

Thanks for continuing to Build your Career with Levitt-Safety, and for being part of a team that is committed to making Canada a safer place to live and work

Main Responsibilities
- Coach, mentor and lead the daily operations of the branch; this includes staff supervision, resource allocation, and workflow management.
- Achieve profitability and effectiveness by maximizing technician labour efficiency and controlling service-related costs relative to the annual budget.
- Oversee parts sales related to service work and projects & monitor the rental department.
- Maintain high standards of professionalism, customer service, and work quality through Field Technicians.
- Create a positive environment for tech-sharing of opportunities. This entails being a technical resource for the service offering, thorough knowledge of our customers’ operations and markets, and aligning the service team to support the sales effort regularly.
- Work closely with the Regional Service Admin Manager to ensure our scheduling team provides second-to-none customer service and that we deliver in an efficient, timely and professional manner.
- Communicate promptly with customers and set clear expectations.
- Manage and monitor mobile and off-site tools, inventory and vehicles, and ensure Health and Safety objectives are met.
- Strive towards an accident-free workplace and ensure all legislative requirements are met for service operations. Ensure that site-specific safety requirements are met and implemented.
- Working within the Fundamentals of Levitt Safety, ensure engagement and work environment is a positive and health workplace. Support and promote team-first attitudes
- Other responsibilities as required by management.

Job Requirements
- 4-5 years of proven experience in a service management role, preferably within the fire and life safety service industry
- Strong leadership and team management skills, with the ability to inspire and motivate a team.
- Excellent customer service and interpersonal skills; ability to build and maintain positive relationships with internal and external stakeholders.
- Excellent problem-solving and decision-making abilities
- Strong organizational and time management skills
- Analytical, strategic mindset, with the ability to analyze data, identify trends, and implement process improvements.
- Proficiency in using service management software or CRM systems.
- Occasional out-of-town travel/customer site visits, as needed.

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