Branch Operations Assistant

2 months ago

Oakville, Canada Royal Bank of Canada Full time

**Job Summary**

**What is the opportunity?**

RBC Dominion Securities is Canada’s leading full-service investment and wealth management firm. We are committed to helping our clients build financial success through a personalized approach that draws on the full resources of RBC Wealth Management.

The RBC Dominion Securities Management team located in Oakville is looking for a Branch Operations Assistant to join their team You will provide superior service along with administrative and operational support to clients and employees.

**What will you do?**
- Responsible for processing all branch cash transactions, including cheques, EFTs, Bankwires and for processing physical securities
- Ensure Branch and Cage reports are prepared, printed, reviewed (where assigned), distributed and/or presented to Branch Management for review.
- Manage the filing for all branch operations related reports and documents, oversee branch retention of documents in accordance with internal controls
- Account opening approvals, this includes reviewing documentation and scanning forms into the documentation workflow system, pulling documentation for branch staff as needed
- Reception - answering phones and greeting clients
- Assist with opening mail from Canada Post, external couriers, internal courier bag and incoming faxes for distribution as per Internal Controls
- Support branch management team with administrative functions: order management of the office supplies; boardroom scheduling, providing support to Branch Operations Manager when needed, assisting in ordering lunch for branch presentations, support with premises management

**What do you need to succeed?**

**Must Have**
- Meticulous attention to detail and excellent time management skills
- Exceptional written and verbal communication skills
- Strong Microsoft Office skills
- A professional approach to all situations to create a positive working environment
- Ability to complete duties independently seeking out own answers and solutions

**Nice to Have**
- Knowledge of RBC Dominion Securities’ systems and procedures, an asset
- Experience in the securities industry is an asset

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits & competitive compensation.
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services

**Job Skills**

Customer Interactions, Customer Service, Customer Service Administration, Customer Support Operations, Followership, Interpersonal Relationships, Office Tools, Problem Management, Self-Service and Virtual Call Centers, Teamwork

**Additional Job Details**

**Address**:
435 NORTH SERVICE RD W:OAKVILLE

**City**:
OAKVILLE

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
WEALTH MANAGEMENT

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-10-09

**Application Deadline**:
2024-10-23

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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