Customer Relations Manager

5 days ago

Richmond, Canada IKEA Full time $84,960 - $116,820

Who you are

  • You love working in a fast paced and constantly changing retail/ home furnishing environment
  • You have at least 3 years of direct Leadership experience in a high-volume Sales, Retail or Customer Service environment, leading medium to large sized teams
  • You understand the needs and expectations of customers and co-workers from various touch points within a retail environment
  • You’re very results driven and analytical.
  • You’re quick on your toes and a great problem solver (especially when it comes to customer conflicts).
  • You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face
  • You are a total people-person and can strike up a conversation easily
  • You have an obvious passion for IKEA products and design, as well as our Sustainability commitment
  • Your management style can be summed up like this: open door, empowering, strategic and supportive. You believe that leadership is a collective activity where we all have something to learn from each other.
  • You love having a flexible schedule

A day in your life with us

  • Coach, manage, mentor and onboard new and existing team members to ensure that they succeed. This includes identifying and developing internal talent for the future.
  • Establish and maintain service agreements with internal stakeholders and external partners in order to protect operational standards.
  • Ensure that the departments under your function are following internal, national and global rules, regulations and policies.
  • Along with other management team members, create and implement a customer-focused business plan for the upcoming fiscal year.
  • Participate in Leadership meetings with other Store/Department Managers to discuss business needs and objectives
  • Support the overall store business plan as well as the specific team goals
  • Plan and determine what departmental resources and investments are needed to ensure that the services offered meet and exceed customer expectations.
  • Influence your team with customer insights that will allow them to make decisions that meet the needs of customers.
  • Implement any new ways of working, processes or techniques
  • Supporting the team with additional duties, as required

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

  • Wellness days (in addition to your vacation days)
  • Extended health, dental, and vision coverage (for you and your family)
  • RRSP with IKEA contribution matching options
  • Eligibility for our annual IKEA bonus incentive plan
  • Flexible spending account
  • Life insurance
  • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
  • Parental leave
  • Bereavement leave
  • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

The starting salary for this position ranges from $84960 to $116820 and will be based on relevant work experience.

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