Customer Success Coordinator

7 days ago

Waterloo, Canada eSentire Full time

eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can’t find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation. As the authority in Managed Detection and Response, we protect the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries from known and unknown cyber threats.

The Role

The successful candidate will be expected to spend a significant portion of their daily duties coordinating and assisting in back-end processes, and communicating with internal teams and customers for deployment related activities. They will also assist with data entry tasks to ensure accurate customer and account data is maintained.

Responsibilities
  • Managing and coordinating transportation providers to ensure prompt and proper movement of shipments
  • Collaborate with internal teams, customers and third-party shippers to identify and resolve shipping errors
  • Making special shipping arrangements as necessary
  • Communicate with customers as to the status of shipments and/or inquiries
  • Reviewing and completing purchase orders and shipping documents to ensure accuracy
  • Manage and report supply change inventory
  • Enter customer and account data by inputting alphabetic and numeric information on keyboard
  • Verify customer and account data by reviewing, correcting, deleting, or re-entering data; combining data from various systems when account information is incomplete.
  • Consistently follow policies and procedures, reporting any process improvement requirements to the Manager of Customer Success
  • Maintain customer confidence and protect operations by keeping information confidential
  • Assists with weekly report generation / distribution
  • Assisting with daily build to order processes
  • Assist with other duties assigned by the Manager of Customer Success
Qualifications
  • Experience with Microsoft Office Suite, Salesforce, UPS, ServiceNow, FedEx considered an asset
  • Strong organizational skills with the ability to multi-task independently
  • Excellent problem-solving skills and the ability to be resourceful
  • Must have strong attention to detail and a commitment to quality service
  • Data entry skills (fast and accurate)
  • Experience in customer service / client relations, with knowledge of customer service principles and best practices
  • Ability to communicate effectively to individuals at various levels, both written and verbal
  • Ability to work in a fast-paced and deadline-driven environment
  • Willingness and ability to learn
Our Culture and Values

At eSentire we work in a collaborative and innovative work environment. We work with brilliant and passionate people who strive and encourage others to do their best. eSentire’s idea-rich environment welcomes creative and sometimes unconventional perspectives We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway.

Total Rewards

We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes comprehensive health benefits, a flexible vacation plan, and participation in our company-wide equity program, allowing you to share in the success and growth of our organization.

Accommodation

If you have any accessibility requirements during the recruitment process, please reach out to our HR team at aoda@esentire.com and any accommodation needs will be addressed upon request.

It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address. We strive to provide a welcoming, respectful, and thorough interview process, providing the candidate with ample opportunity to spend time with the hiring manager, recruiter, and future colleagues face to face, or using video conference technology.

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