Carrier Success Representative

6 months ago

Waterloo, Canada Descartes Full time

**Descartes Unites the People and Technology that Move the World**
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people where they’re needed, when they’re needed.

**We’re growing fast and invite you to join our amazing team.**

As a Carrier Success Representative at Descartes MacroPoint, you will play a crucial role in ensuring the successful onboarding and continuous compliance of carriers. Your primary objective will be to achieve the highest levels of data quality for your key account customers. In this role, you will proactively identify and creatively resolve carrier issues, ensuring they fully utilize and benefit from the Descartes MacroPoint product. Your efforts will play a pivotal role in improving overall customer experience and satisfaction through efficient carrier management and support.

**Responsibilities**:
**Customer and Carrier relationships**:

- Build/maintain relationships with key customers, develop an understanding of their business model.
- Proactively monitor and analyze carrier compliance metrics to identify areas of improvement.
- Provide feedback and support to both customers and carriers to drive operational efficiencies

**Educate and train on carrier activations.**
- Conduct training on self-service activation process and benefit of leveraging the platform to manage carrier base.
- Distribute educational materials, including guides, tutorials, and FAQs, to assist carriers in the activation process.
- Offer one-on-one support and troubleshooting for carriers experiencing difficulties with activation.
- Facilitate carrier action items per key customer accounts:

- Identify and prioritize action items for carriers to ensure smooth onboarding and ongoing engagement.
- Coordinate with internal teams to address carrier-related issues and ensure timely resolution.
- Track progress on carrier action items and provide regular updates to end users.
- Foster a proactive approach by anticipating potential issues and addressing them before they escalate.

**Collaboration with Customer Success**:

- Work closely with the customer success team to manage joint accounts, ensuring seamless coordination and communication.
- Participate in regular strategy meetings with the customer to align on account goals, strategies, and action plans.
- Share insights and updates on carrier performance, challenges, and successes with the Customer Success team to maintain a unified approach.

**Customer Goals and Initiatives**
- Understand the specific goals, initiatives, and KPIs of key accounts to tailor carrier management strategies accordingly.
- Align efforts with customer success manager to support revenue retention and growth objectives.

**Qualifications**:

- At least 3 years of experience in a customer-facing role, with a demonstrated history of achieving high levels of customer satisfaction in a project-oriented environment.
- Showcase ability to be a self-starter with a strong orientation towards achieving goals.
- Exceptional verbal and written communication skills, with proven examples. Ability to clearly and concisely relay information from various departments to customers.
- Proven ability to quickly build and maintain strong business relationships.
- Proactive in identifying issues and implementing effective solutions.
- Highly skilled in project management, with a track record of successful project delivery.
- Excellent organizational skills, with the ability to manage multiple priorities efficiently.
- Prior experience in a SaaS software product company is highly desirable.
- Background in supply chain, logistics, or transportation services is advantageous.
- Proficient in systems testing and troubleshooting, with hands-on experience.

**Location**:This is a remote opportunity, open to applicants authorized to work in Canada or the United States.

**Join Us**
As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other charact

  • Carrier Compliance Specialist

    8 months ago

    Waterloo, Canada Descartes Full time

    **Descartes Unites the People and Technology that Move the World** The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people...

  • Wireless Sales Representative

    2 months ago

    Waterloo, Canada The Mobile Shop Full time

    Brand: The Mobile Shop Location: 528 - TMS Zehrs Waterloo Conestoga - 555 Davenport Road, Waterloo, Ontario - N2L 6L2 **Join Our Team as a Wireless Sales Representative at The Mobile Shop!** **About The Mobile Shop**: At The Mobile Shop, we're dedicated to connecting Canadians with the latest and most innovative mobile devices and rate plans available in...

  • Wireless Sales Representative

    3 months ago

    Waterloo, Canada The Mobile Shop Full time

    Brand: The Mobile Shop Location: 524 - TMS Zehrs Waterloo Beechwood - 450 Erb St. West, Waterloo, Ontario - N2T 1H4 **Join Our Team as a Wireless Sales Representative at The Mobile Shop!** **About The Mobile Shop**: At The Mobile Shop, we're dedicated to connecting Canadians with the latest and most innovative mobile devices and rate plans available in...

  • Letter Carrier

    6 months ago

    Waterloo, Canada Canada Post - Postes Canada Full time

    Job Requisition Id: 175445 Business Function: Delivery Agent or Letter Carrier Primary City: Waterloo Other Location(s): Province: Quebec Employment Type: On Call Relief Employment Status: Temporary Language Requirement: English or French Essential (Either/OR) Number of Vacancies 1 **Salary**: 22.68$/h Canada Post is an exciting place to work! And you can...

  • Rural and Suburban Mail Carrier, On-call Relief

    6 months ago

    Waterloo, Canada Canada Post - Postes Canada Full time

    Job Requisition Id: 181470 Business Function: Rural and Suburban Mail Carriers Primary City: Waterloo Other Location(s): Province: Quebec Employment Type: On Call Relief Employment Status: Temporary Language Requirement: French Essential Area of Competition: Applicants residing within 75 km from the Post Office in which this job is located are...

  • Customer Service/account Representative

    7 months ago

    Waterloo, Canada Grand Porter Logistics Full time

    **About us** Grand Porter Logistics is conveniently located in Waterloo. We are professional, fast-paced and customer-centric. Our mission is to consistently provide world class customer service and shipping solutions by building strong relationships with our customers and exceptional carriers. We differentiate ourselves by proactively managing expectation...

  • Application Support Representative- Ecommerce

    6 months ago

    Waterloo, Canada Descartes Full time

    **Descartes Unites the People and Technology that Move the World** The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence and the reach of our network, Descartes helps get goods, information, transportation assets, and people...

  • Customer Success Administrator

    2 months ago

    Waterloo, Canada Maplesoft Full time

    Maplesoft is a leading provider of software tools for engineering, science, research and teaching. Maple is math software that combines the world's most powerful math engine with an interface that makes it extremely easy to analyze, explore, visualize, and solve mathematical problems. Maple's powerful mathematics engine allows students to analyze, explore,...

  • Customer Success Manager

    6 months ago

    Waterloo, Canada eSentire Full time

    About eSentire eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can’t find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation. About The Customer...

  • Customer Success Manager

    6 months ago

    Waterloo, Canada eSentire Full time

    About eSentire Founded in 2001, the company’s mission is to hunt, investigate and stop cyber threats before they become business-disrupting events. Combining cutting-edge machine learning XDR technology, 24/7 Threat Hunting, and proven security operations leadership, eSentire mitigates business risk and enables security at scale. The Team eSentire...

  • Customer Success Specialist

    3 months ago

    Waterloo, Canada Driftscape Full time

    **Join our Team!** After another incredible year, we're expanding our Customer Success team and looking for an enthusiastic go-getter to join us as Customer Success Representative in a 20-hour/week part-time role. If you have at least three years of experience in handling the day-to-day management of customer relationships, this is your chance to shine at...

  • Sales Representative

    3 months ago

    Waterloo, Canada Rmes.inc Full time

    **Job description**: We are seeking highly motivated Sales Representatives to join our team. As a Sales Representative, you will be responsible for promoting and selling our products and services to potential customers. This is a great opportunity for someone who enjoys building relationships, has a passion for sales, and thrives in a fast-paced...

  • Renewals Account Representative

    6 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Renewals Account Representative**: - Req id: 38121- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity**: As...

  • Customer Success Manager- Cybersecurity/ Saas

    7 months ago

    Waterloo, Canada opentext Full time

    **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Customer Success Manager- Cybersecurity/ Saas

    6 months ago

    Waterloo, Canada Open Text Corporation Full time

    **Customer Success Manager - Cybersecurity/ SAAS**: - Req id: 39912- Waterloo, ON, CA**OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in...

  • Renewals Account Representative

    6 months ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity**: As a Renewals Account Representative, you will play a crucial role in...

  • Sales Representative

    6 months ago

    Waterloo, Canada Rmes.inc Full time

    **Job description**: We are seeking highly motivated Sales Representatives to join our team. As a Sales Representative, you will be responsible for promoting and selling our products and services to potential customers. This is a great opportunity for someone who enjoys building relationships, has a passion for sales, and thrives in a fast-paced...

  • Sales Representative

    4 months ago

    Waterloo, Canada Rmes.inc Full time

    **Job description**: We are seeking highly motivated Sales Representatives to join our team. As a Sales Representative, you will be responsible for promoting and selling our products and services to potential customers. This is a great opportunity for someone who enjoys building relationships, has a passion for sales, and thrives in a fast-paced...

  • Life and Living Benefits Sales Representative

    7 months ago

    Waterloo, Canada Ontario Teachers Insurance Plan (OTIP) Full time

    Company Description OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in career development. Our team is currently looking for a: **Life and Living...

  • Account Representative

    7 months ago

    Waterloo, Canada Ansys Full time

    **Requisition #**: 14480 **Our Mission: Powering Innovation That Drives Human Advancement**: When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the...