Customer Success Coordinator
6 days ago
About eSentire
eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can’t find a solution, you build it. Entrepreneurship and innovation are in our DNA. Our culture is based on transparency, teamwork, and continuous innovation.
The Role
and assisting in back-end processes, and communicating with internal teams and customers for deployment related activities. They will also assist with data entry tasks to ensure accurate customer and account data is maintained.
**Responsibilities**:
- Managing and coordinating transportation providers to ensure prompt and proper movement of
shipments
- Collaborate with internal teams, customers and third-party shippers to identify and resolve
shipping errors
- Making special shipping arrangements as necessary
- Communicate with customers as to the status of shipments and/or inquiries
- Reviewing and completing purchase orders and shipping documents to ensure accuracy
- Manage and report supply change inventory
- Enter customer and account data by inputting alphabetic and numeric information on keyboard
- Verify customer and account data by reviewing, correcting, deleting, or re-entering data; combining data from various systems when account information is incomplete.
- Consistently follow policies and procedures, reporting any process improvement requirements to the Manager of Customer Success
- Maintain customer confidence and protect operations by keeping information confidential
- Assists with weekly report generation / distribution
- Assisting with daily build to order processes
- Assist with other duties assigned by the Manager of Customer Success
**Qualifications**:
- Experience with Microsoft Office Suite, Salesforce, UPS, ServiceNow, FedEx considered an asset
- Strong organizational skills with the ability to multi-task independently
- Excellent problem-solving skills and the ability to be resourceful
- Must have strong attention to detail and a commitment to quality service
- Data entry skills (fast and accurate)
- Experience in customer service / client relations, with knowledge of customer service principles and best practices
- Ability to communicate effectively to individuals at various levels, both written and verbal
- Ability to work in a fast-paced and deadline-driven environment
- Willingness and ability to learn
Our Culture and Values
At eSentire we work in a collaborative and innovative work environment. We work with brilliant and passionate people who strive and encourage others to do their best. eSentire’s idea-rich environment welcomes creative and sometimes unconventional perspectives
Total Rewards
We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes comprehensive health benefits, a flexible vacation plan, and participation in our company-wide equity program, allowing you to share in the success and growth of our organization.
Accommodation
LI-SJ1
LI-Hybrid
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