Client Relations Assistant

Posting Deadline: Please submit your application by 11:59 PM PST, December 19, 2024

Position Type: Temporary

Duration: Approximately nine (9) months

Together, Let’s Do Great Things

We’re the largest financial institution based on Vancouver Island and the Gulf Islands, and we’ve got an opportunity for you. We are looking for a Client Relations Assistant, so if you’re passionate about improving people’s financial health and have experience supporting a wealth management team, we’d like to hear from you

What’s the role?

As a Client Relations Assistant, under general supervision and within established guidelines, you will be responsible to provide administrative and sales support activities to our team of Consultants and clients in order to develop, build, maintain, attract, and expand relationships. As the Client Relations Assistant you will provide friendly, professional service in an efficient, financially responsible manner. In addition, you must be a self-motivated individual who has the ability to identify and resolve situations independently or with limited guidance and multitask within a high functioning team.

Your duties will include:

• Follow up on security transactions, transfers, periodic plans, and all other transactional paperwork as required.
• Handle and resolve all aspects of client service related issues whether incoming or outgoing including follow up on transactional issues, booking appointments, and other related tasks as required.
• Work with Consultants and Senior Client Relations Assistants to complete complex documentation such as estate documentation with Executors/Beneficiaries/Accountants/Lawyers, Stock Certificates, Swaps, Trust & Estate, etc.
• Meet existing and prospective clients’ needs by actively listening, promoting, and cross-selling all Wealth Management products as well as Coastal Community’s full product and services offerings.
• Pursue business development opportunities by identifying and acting upon leads through sales and marketing campaigns, telemarketing, networking, community and business related endeavours.
• Prepare professional correspondence and reports including meeting preparation documents and input into financial planning software.
• Support a paperless office environment by imaging and storing documents as per processing standards.
• Input and maintain CRM software.
• Once licensed and within departmental guidelines, process security related transactions with written authorization from the Consultant/Manager.
• Actively participate in team meetings.
• Perform reception duties as required.
• Perform related duties as required.

What are we looking for?

• Successful completion of the Canadian Securities Course and the Conduct and Practices Handbook and will be eligible to be IIROC licensed as an Investment Representative within 24 months of their start date. (**As this is a temporary opportunity this education will not be required within the 9 month duration.)
• A minimum 2 years investment industry experience and 1 year financial services experience are required.
• Proficiency with MS Office (Word, Excel, PowerPoint, and Outlook) is required and CRM software.
• Thrives in an energetic, ambitious, results-oriented sales environment.
• Proven track record of achieving superior results

Ideally, you are a flexible, collaborative team player with:

• Familiarity with all Credit Union products and services, a proven track record of identifying and acting upon opportunities, and the ability to refer business to other Credit Union business lines to build client relationships.
• Enjoy working with the public, be professional in appearance and be capable of providing on the job guidance to others.
• Good communication skills and the ability to articulate in a clear, concise manner are required to transfer information and understanding to members and influence non-members to join Coastal Community Credit Union. Interviewing skills and the ability to ask analytical and thorough questions are required.

In addition, the incumbent will:

• Have freedom to work within a team under broad direction rather than direct supervision. This position requires the ability to independently seek resources and guidance to fulfill responsibilities.
• Have demonstrated leadership and the ability to work independently to meet deadlines within a fast paced environment
• Have excellent interpersonal skills
• Have meticulous attention to detail and excellent organization and problem solving skills
• Have excellent communication skills and the ability to articulate in a clear, concise manner is required to transfer information and understanding to members.
• Effectively listen to and engage members in conversation to understand and identify their immediate financial needs, and provide resolution through sourcing information, matching an appropriate product/service and/or referring members to the appropriate individual to complete their request.
• Have the ability to multitask with above average keyboarding and internet/computer navigation skills for searching on-line client data and product information while simultaneously conversing with the member is essential to ensure that members receive excellent member service.
• Have interviewing skills and the ability to ask probing questions are required, as well as having the flexibility to adapt to each request and move between a variety of member concerns/questions/requests.

If you’re an approachable problem solver who embraces self-development and life-long learning, you’ll be a great fit with us.

Who are we?

Since first forming in 1946, Coastal Community has grown to become the largest financial services provider based on Vancouver Island. We’re proud of the legacy we’ve built and the things that make us who we are:

• We’re 100% member-owned, with all decisions made locally—right here on Vancouver Island.
• We’re a growing organization with over $4 billion in assets under management. Coastal Community helps improve the financial health of over 100,000 members and clients through our 24 branches, 16 insurance offices, 4 business centres, plus our wide range of online and digital services.
• We believe in making meaningful contributions to the communities we call home. Each year, we give over half a million to community organizations and programs.

At Coastal Community we are dedicated to serving our local community by prioritizing diversity, equality, inclusion, and supporting a sense of belonging for all. We value every individual’s unique experience and perspective. As a result, we empower individuals to achieve their financial goals, enrich lives, and build healthier communities.

Embarking on a journey with Coastal Community means joining an exceptional team, engaging in meaningful work, and enjoying fulfilling experiences along the way. We take pride in offering a comprehensive total rewards package and a workplace culture that’s second to none. This includes a commitment to work/life balance, a substantial extended benefits package, an impressive 11.50% employer-paid RRSP contribution, investments in your education and training, banking perks, and so much more Join us and be part of a community that values your growth and success

Full Time Role Range (Annual Salary) - $46,021.44 to $55,782.48

The wage ranges provided are based on the Union collective agreement.

If this role resonates with your passion and skills, we would love to hear from you.