Veterinary Client Care Specialist
1 month ago
Veterinary Client Care Specialist
We are seeking a skilled and compassionate Veterinary Client Care Specialist to join our team at Island Animal Hospital in Nanaimo, BC.
As a key member of our hospital team, you will provide exceptional client service and support, ensuring a warm and welcoming environment for our patients and their owners.
Main Responsibilities:
- Create a comfortable and inviting atmosphere for our clients and their pets
- Answer multiline phone calls and effectively book appointments
- Make proactive outbound calls to clients for follow-up and future appointment scheduling
- Manage email correspondence with clients, referring veterinarians, and internal office messages
- Assist with admitting and discharging pet patients
- Process invoices and billing, including estimates, confirmations, and payments
- Schedule appointments and maintain accurate records
- Provide exceptional customer service and put clients at ease
- Maintain a clean and organized reception area, pet holding areas, and common spaces
- Be willing to learn about veterinary services, medical office procedures, and assist the veterinary staff as needed
What We Offer:
As a member of our team, you will enjoy a dynamic and supportive work environment, competitive wages and benefits, opportunities for career growth, and a comprehensive wellness program.
Join us and make a difference in the lives of pets and their families
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