Veterinary Client Care Specialist

1 month ago


Nanaimo, British Columbia, Canada VCA Full time

Veterinary Client Care Specialist

We are seeking a skilled and compassionate Veterinary Client Care Specialist to join our team at Island Animal Hospital in Nanaimo, BC.

As a key member of our hospital team, you will provide exceptional client service and support, ensuring a warm and welcoming environment for our patients and their owners.

Main Responsibilities:

  • Create a comfortable and inviting atmosphere for our clients and their pets
  • Answer multiline phone calls and effectively book appointments
  • Make proactive outbound calls to clients for follow-up and future appointment scheduling
  • Manage email correspondence with clients, referring veterinarians, and internal office messages
  • Assist with admitting and discharging pet patients
  • Process invoices and billing, including estimates, confirmations, and payments
  • Schedule appointments and maintain accurate records
  • Provide exceptional customer service and put clients at ease
  • Maintain a clean and organized reception area, pet holding areas, and common spaces
  • Be willing to learn about veterinary services, medical office procedures, and assist the veterinary staff as needed

What We Offer:

As a member of our team, you will enjoy a dynamic and supportive work environment, competitive wages and benefits, opportunities for career growth, and a comprehensive wellness program.

Join us and make a difference in the lives of pets and their families



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