Associate Consultant
3 weeks ago
The Associate Consultant plays a supportive role in project implementations, working closely with senior consultants and clients. This entry-level position focuses on investigations, data management, and specific implementation tasks to ensure smooth project execution. Successful candidates for this role should possess a strong knowledge of NetSuite's capabilities in the product vertical (Retail, Wholesale, Manufacturing). You will be advising the clients with a white-gloved approach to understand business needs, design solutions, and provide quality support to ensure the clients have the highest level of satisfaction.
Responsibilities
- Research: Conduct thorough investigations into client processes, industry benchmarks, and emerging trends to inform solution development.
- Visuals: Design flowcharts, diagrams, and presentations that effectively illustrate complex processes and data flows, facilitating better understanding among stakeholders.
- Meeting Documentation: Document key discussions, decisions, and action items during client meetings, ensuring that all relevant information is captured for future reference and accountability.
- Customer Profiles: Maintain detailed customer profiles that include historical data, preferences, and interactions, enabling tailored solutions that meet individual client needs.
- Task Management: Execute a range of project-related tasks, including data entry, analysis, and documentation, contributing to overall project efficiency.
- Ticket Management: Manage and prioritize incoming support tickets, providing timely resolutions to client issues and ensuring high levels of customer satisfaction.
- Investigation: Conduct in-depth analyses to identify client needs and operational challenges, providing insights that inform solution development and implementation strategies.
- Develop Test Plans: Create detailed test plans that outline testing objectives, methodologies, and acceptance criteria, ensuring comprehensive evaluation of all system functionalities.
- Own Portions of Implementation: Manage specific segments of the implementation process, such as Customer Relationship Management (CRM), Marketing, or Support systems, ensuring that these components are aligned with overall project goals.
- Data Migration and Planning Cutovers: Oversee data migration activities, including mapping data from legacy systems to NetSuite, and plan cutover strategies to ensure seamless transitions without disruption to client operations.
- 2+ years of overall relevant domain experience in one or more of NetSuite’s core vertical markets (e.g. Wholesale, Manufacturing, and/or Retail.)
- Have been part of an ERP implementation experience. Similar ERP offerings may be considered
- Certifications: SuiteFoundation and SuiteAdmin
- Excellent presentation and communication skills
- Experience designing and architecting business process flow charts
- Ability to evolve Customer business processes based on leading practices
- Ability to travel on a modest to moderate basis, when appropriate
- Knowledge of NetSuite products in the products space (An asset)
- MBA/Accounting designations (An asset)
- Supply Chain/Manufacturing Knowledge (An asset)
- Excellent ability to speak in French
- 35h weekly schedule
- Group insurance with contribution from the employer
- Telemedicine and EAP accessible to you and your family
- Voluntary Group RRSP
- Unlimited sick days and PTO
- Possibility to work anywhere in the world up to 90 days (terms and conditions applies)
- Annual corporate retreat and quarterly events
- Young and driven team
- Join us to find out more
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