IT Analyst, ERP Portal and Security

Description

The Information Technologies is currently seeking a Full-time Regular IT Analyst, ERP Portal and Security.

Reporting to the Associate Director, ERP Security & Portal, this full time, regular position provides a functional analyst role in the planning, design, deployment and maintenance of the ERP-PeopleSoft system.

This work includes analyzing business requirements and designing, testing and implementing solutions, including business process changes, modifications to existing functionality, or new functionality within the PeopleSoft application. This work is specific to Security and Portal support across all PeopleSoft applications. Work arises from planned maintenance/upgrade project requirements, observed issues/problems with the current system, and requests for enhancements or new functionality.

These technologies and services are critical to the ongoing operation of the University IT infrastructure and are available 24 hours a day, seven days a week. The nature of the job requires the incumbent to work quickly and efficiently in high stress situations where errors can result in a high community impact.

The job also requires some work to be performed outside normal business hours.

Summary of Key Responsibilities (job functions include but are not limited to):

Operational Support

• Perform PeopleSoft Security and Portal administration that includes access control, lifecycle management and change control.
• Clarify and fully resolve user issues in a timely manner, coordinating solution with other support units and departments ensuring continued business operation.
• Ensure that quick and efficient response can be provided for critical service failures outside of core business hours.
• Design solutions in collaboration with IT Application Developers, with primary responsibility for system configuration and/or reconfiguration.
• Validate the development/configuration against the design specifications.
• Develop all testing criteria, scripts and test plans to ensure that system changes and enhancements function as designed.
• Participate in cross-functional troubleshooting, analysis and testing with other PeopleSoft functions and IT units (e.g. Finance, Student, Enterprise Reporting).
• Coordinate User Acceptance Testing of PeopleSoft Security and Portal changes.
• Implement tested solution into production environment following change control procedures.
• Communicate changes and enhancements to end users and trainers to improve consistency of usage across units and departments.
• Collect statistics and report on key performance indicators.
• Act as a resource to other members in the ERP team.

System Planning and Roadmap

• Help plan roadmap and continuous service improvement for operation of PeopleSoft Security, Portal and access management.
• Maintain confidentiality of user profiles, account information, and other potentially sensitive data.
• Support initiatives to eliminate any single points of dependency on software or people.
• Ensure PeopleSoft user access is as secure and reliable as it can be.

Project Management

• Act as a Security and Portal functional and technical resource for projects in the Enterprise Security area and for ERP-Peoplesoft projects.
• Ensure leadership team are kept informed of activities, issues and progress with projects.
• Analyze business requirements, evaluate and recommend appropriate solutions.
• Fully document requirements and issue/resolution options.
• Ensure data integrity by developing and running queries to assess data quality.
• Ensure quality control reviews and remediation are conducted with the Functional Analyst including:
  • Requirement documentation review
  • Fit Gap review
  • Test script and plan review
  • Test execution and defect resolution review
  • Security review (if applicable)
  • Migration Request review

Consultation and Communication to IT units and IT partners

• Coordinate or collaborate on projects and provide functional and technical support to IT units and IT partners.
• Maintain current and timely communication across other IT units and IT partners on matters of mutual interest and importance.

Research New and Emerging Technologies

• Stay current with the best practices in other post-secondary education organizations and the industry.
• Devise, maintain and enforce appropriate PeopleSoft technical standards.

Qualifications / Requirements:

• Completion of an undergraduate degree in Computer Science or a similar field.
• Knowledge of functional analysis and design in one or more PeopleSoft modules, including experience with configurable tables and custom processes, is considered an asset.
• Professional training and/or certification in PeopleSoft Security and Portal process and best practice is considered an asset.
• Knowledge of software including Microsoft Project, Visio, SharePoint, SQL and Query Tools is considered an asset.
• Excellent verbal and written communication skills.
• Strong problem solving and analytical skills, self-motivated, ability to work with minimal supervision and as part of a team.
• Knowledge of project management methodologies, processes, standards, and policies is considered an asset.
• Ability to work effectively in a changing environment.
• Analytical skills in reaching sound decisions and resolving complex problems.
• Ability to develop and implement operational plans.
• A strong sense of responsibility and initiative.
• Knowledge of the structure and organization of the University is considered an asset.
• 2-3 years of experience with:
  • Oracle PeopleSoft ERP Application Suite specific to Security and Portal (Version 9.1+);
  • Functional and technical support for PeopleSoft Enterprise Portal; and
  • PeopleSoft Security and industry security standards and best practices is considered an asset.

Application Deadline: November 27, 2024

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

This position is part of the AUPE bargaining unit, and falls under the Technical Job Family, Phase 2.

For a listing of all management and staff opportunities at the University of Calgary, view our Management and Staff Careers website.

About the University of Calgary

UCalgary is Canada's entrepreneurial university, located in Canada's most enterprising city. It is a top research university and one of the highest-ranked universities of its age. Founded in 1966, its 36,000 students experience an innovative learning environment, made rich by research, hands-on experiences and entrepreneurial thinking. It is Canada's leader in the creation of start-ups. Start something today at the University of Calgary. For more information, visit ucalgary.ca.

The University of Calgary has launched an institution-wide Indigenous Strategy committing to creating a rich, vibrant, and culturally competent campus that welcomes and supports Indigenous Peoples, encourages Indigenous community partnerships, is inclusive of Indigenous perspectives in all that we do.

As an equitable and inclusive employer, the University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their academic and professional success while they are here. In particular, we encourage members of the designated groups (women, Indigenous peoples, persons with disabilities, members of visible/racialized minorities, and diverse sexual orientation and gender identities) to apply. To ensure a fair and equitable assessment, we offer accommodation at any stage during the recruitment process to applicants with disabilities. Questions regarding [diversity] EDI at UCalgary can be sent to the Office of Equity, Diversity and Inclusion (equity@ucalgary.ca) and requests for accommodations can be sent to Human Resources (hrhire@ucalgary.ca).

Do you have most but not all the qualifications? Research show that women, racialized and visible minorities, and persons with disabilities are less likely to apply for jobs unless they meet every single qualification. At UCalgary we are committed to achieving equitable, diverse, inclusive and accessible employment practices and workplaces and encourage you to apply if you believe you are right for this role.

We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.