Technical Representative Home Warranty

2 weeks ago

Vancouver, Canada The Travelers Companies, Inc. Full time

Who Are We?

Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Target Openings

1

What Is the Opportunity?

Provides technical advice and account information to underwriting business partners for risk assessment and analysis. Perform technical analyses to assist in the investigation, analysis, evaluation and disposition of claims. Delivers risk control services to clients in assigned territory with respect to building practices. Typically works on accounts of moderate complexity/severity. Works autonomously, but still receives oversight and report review from more senior technical representatives. May be involved in 30-40% of time working with Home Warranty Claims.

What Will You Do?

  • Travel 30% or more of time performing technical analyses.
  • Perform technical analyses on accounts of moderate complexity and/or moderate severity claims with moderate supervision by more senior Technical representatives.
  • Expect 5-8 site visits per day subject to site locations.
  • Write technically detailed reports that provide a clear assessment of risk and clearly articulate recommendations.
  • Make appropriate construction contract decisions and make appropriate recommendations to management.
  • Comply with all policies and procedures, including compliance, regulatory and performance and customer service standards.
  • Provide technical information necessary for underwriting or claim to prepare relevant reports to accurately reflect loss development, technical analyses, potential/actual financial exposure, coverage issues, and claim and recovery strategies.
  • Conduct annual client reviews and project site surveys at Client (Builders) sites to determine potential risk factors to be considered in underwriting/risk selection.
  • Accurately and quickly communicates with underwriting on client risk factors and recommendations.
  • Effectively consults and communicates with clients on ways to control risk and avoid losses. Promotes and encourages clients to implement risk avoidance strategies. Where and when required, directs clients to act.
  • Able to identify high risk situations or contract breaches caused by an irresponsible client and promptly reports such situations to a more senior technical representative.
  • Analyze loss trends, recognize opportunities to provide risk control products and/or services which can help reduce losses.
  • Maintain knowledge of regulatory environment and emerging issues.
  • Review Building Envelope Consultants Field Reports.
  • Perform other duties as assigned.

What Will Our Ideal Candidate Have?

  • Knowledge of residential construction.
  • Knowledge of wood framed buildings and building envelopes.
  • Experience with concrete construction and related practices.

What is a Must Have?

  • Technical diploma (BCIT or equivalent) in a construction related discipline or equivalent work experience.
  • A minimum four years home warranty/construction related experience.
  • Have a valid driver's license.

What Is in It for You?

  • Health Insurance: Employees and their eligible family members – including spouses, partners, and children – are eligible for coverage from the first day of employment.
  • Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (“DPSP”). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off (“PTO”) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Equal Employment Opportunity Statement

Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

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