Patient Care Coordinator

2 weeks ago

Toronto, Canada Dentalcorp Canada Full time

About Us:

Welcome to Endodontic Specialists, proudly serving the Greater Toronto Area for many years. Our team of seven highly skilled endodontists brings world-class expertise, cutting-edge technology, and extensive experience, making us leaders in the field of Endodontics. We offer a comprehensive range of endodontic services, ensuring the highest level of care in a warm, friendly environment.

Our two conveniently located practices can be found at 1235 Bay Street in Toronto's vibrant Yorkville neighborhood, accessible via the Bay St. and Bloor-Yonge TTC stations, and at 145 King Street West, just a 2-minute walk from St. Andrew TTC Station.

Benefits of Joining Our Team:

  • Competitive compensation

  • Uniforms Provided

  • Total rewards package including discounts on services and activities, an exclusive corporate gym membership program, reduced rates on home and auto insurance, and unlimited access to discounted entertainment, hotels, products, services, and more

  • Employee and Family Assistance Program (EFAP) providing complimentary, confidential, short-term counseling and advisory services

  • Career development opportunities, access to industry-leading continuing education

  • Social and CE events to network with dental professionals

  • Work-life balance and flexibility

  • Access to modernized technology for optimal patient care

Schedule: Full-time - Work between 2 practice locations

Monday-Friday (7:30-5:00), Saturday (7:30-2:00) - one (1) to two (2) per month

Responsibilities:

  • Make a positive and lasting impression on the patient from arrival to departure

  • Optimize the appointment schedule to minimize gaps

  • Manage patient calls and inquiries: appointments, confirmations, amendments

  • Handle cancellations and encourage patients to keep appointments

  • Bill patients post-treatment, handle payments, and insurance claims

  • Process referral letters and patient correspondence

  • Manage and file patient records and charts

  • Use effective communication skills to demonstrate empathy and active listening

  • Encourage patient acceptance of treatment plans by addressing needs and questions

  • Present treatment options, review payment plans, and facilitate case acceptance

  • Build strong relationships with patients and referring dentists

  • Optimize Specialists' schedules for efficiency

About You:

  • Preferred clinical experience as a Treatment/Scheduling Coordinator

  • 1-2 years of Dental Administrative Experience

  • Knowledge of Abeldent Practice Management Software required

  • Understanding of oral treatment plans and ability to educate patients

  • Strong customer service experience

  • Detail-oriented

Applicants must be legally eligible to work in Canada. Only suitable applicants will be contacted. Accommodation for applicants with disabilities is available upon request.

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