Program Administrator, School of Continuing Studies

7 days ago

Toronto, Canada OCAD University Full time $28 - $36

OCAD University acknowledges the ancestral territories of the Mississaugas of the Credit, the Haudenosaunee, the Anishinaabeg and the Huron-Wendat, who are the original owners and custodians of the land on which we live, work and create.

Please note that internal job postings are open only to current permanent OPSEU Local 576 Unit 1 employees and temporary OPSEU Local 576 Unit 1 employees with one year of continuous service.

Reporting to the Manager, School of Continuing Studies (SCS), the Program Administrator is responsible for the provision of front-line reception services, registration system operations, student advising, and general administrative support to the School of Continuing Studies. Working closely with the SCS team, the Program Administrator ensures that the diverse range of SCS learners receive a high standard of customer service, and accurate and timely information.

Summary of Responsibilities:

  • Act as the first point of contact for the School of Continuing Studies office by responding to email, telephone, and in-person inquiries from students and resolving issues with registration and student services
  • Update and maintain student records using Modern Campus (SCS registration system)
  • Liaise with the Registrar’s Office to verify student records and provide transcripts to students as required for employers, universities, and funding agencies
  • Update and maintain online courses, micro-credentials, and certificate information, and student portal documents in Modern Campus
  • Coordinate partner registrations, prepare records of grades, and course completions for partners
  • Oversee student software subscription services
  • Provide course, micro-credential, and certificate advising to students
  • Liaise with OCAD University (OCAD U) IT Services and Modern Campus Technical Support to resolve registrations system issues
  • Coordinate class lists, student transfers, and data management
  • Oversee student payments and refunds in coordination with the OCAD U Finance office
  • Coordinate the verification of grades, and micro-credential and certificate completions
  • Implementation of course/instructor evaluations, including tabulation and analysis
  • Develop and maintain accurate automated and manual filing systems for financial records, course evaluations, student registration forms, and archives
  • Contribute to the development of diversity, equity, inclusivity, and accessibility (DEIA) strategies throughout all programs, services and communications
  • Perform other duties as required, including, assisting with instructor contracts, booking rooms, scheduling meetings, and scheduling instructor interviews
  • Assist the Manager and the SCS team in related functions contributing to the successful operation of the School of Continuing Studies

Qualifications:

  • Post-secondary degree or equivalent, with a minimum of (2) years administrative work experience
  • Experience in a post-secondary and continuing educational environment required
  • Experience working with members of equity seeking groups and diverse audiences
  • Visual art/design practice is considered an asset
  • Prior experience working in customer service
  • Working knowledge of Modern Campus, the SCS student registration system is considered an asset
  • Strong computer skills with knowledge of Microsoft Office, Adobe Creative Suite applications
  • Excellent interpersonal and communication skills
  • Strong oral and written communication skills, with exceptional attention to detail, organizational skills, and ability to respond effectively to multiple and changing priorities
  • Some flexibility in work hours may be required
  • Demonstrated ability to take initiative and work both independently and collaboratively in a team environment
  • Demonstrated commitment to the principles of equity and diversity, and experience promoting a respectful work and learning environment for students, staff, and faculty

Compensation: OPSEU Unit 1, Appendix A, Grade A3; $27.56 to $35.76 per hour

Hours of Work: Total of 21 hours per week. This is a temporary part-time contract expected to continue until May 30, 2025

Work Mode: Hybrid

Interested internal permanent OPSEU Local 576 Unit 1 or temporary OPSEU Local 576 Unit 1 employees with one year of continuous service applicants are invited to submit an updated *resume and cover letter (PDF) , no later than Monday, December 9, 2024.

  • Please upload your resume and cover letter as one PDF. Please name your upload: FirstName_LastName-Job Code

As an employer committed to employment equity, we encourage applications from members of equity-deserving communities including women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

We encourage members of designated equity-deserving groups to self-identify within the voluntary Applicant Questionnaire.

OCAD University is committed to providing an inclusive and barrier free experience to applicants with accessibility needs. Requests for accommodation can be made at any stage during the recruitment process. Please contact People & Culture for more information or refer to OCAD U’s Policy of Accommodation in Employment for Persons with Disabilities.

All qualified persons are encouraged to apply; however, Canadians and permanent residents of Canada will be given priority. While we thank all candidates for their interest, only those short-listed will be contacted.

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