Program Manager

2 weeks ago

Sarnia, Canada ManpowerGroup Full time

Description

Manpower is hiring a Program Manager to serve as a liaison between the customer, Manpower Corporate departments and Field Operations by understanding customer needs, leveraging and furthering business relationships, leveraging best practices, and acting as a business consultant to customer’s key management.

If you are driven, able to execute on customer needs and skilled at managing client and team needs, then look no further Manpower is looking for you Exposure to manufacturing/distribution and/or staffing complements this role, as understanding this environment will help this person excel in areas of problem resolution, SLAs and processes, as well as building trust with the customer.

The Program Manager acts as a single point of contact, manages service level agreements and manages KPI’s specific to the customer. The Program Manager is a solution provider seeking ways to continually improve efficiency in an effort to drive costs down. The Program Manager leads the onsite supervisors effectively managing employees’ relations including performance management.

Customer Interface
  • Single Point of Contact
  • Service Level Agreements
  • KPI Management
  • Work collaboratively with customers, corporate departments and field teams to ensure that the functional process of service delivery is meeting the customer’s expectations and facilitation of issue resolution.
  • Maintain a constant high level of customer satisfaction by successfully managing the account, responding spontaneously and in a timely manner to customer requests, and developing solutions and processes to help retain the customer.
  • Actively participating in conducting quarterly/monthly business reviews with market vice president and customer.
  • Manage report and audit deliverables and ensures appropriate contributors of data are held accountable for on-time delivery. Respond to stakeholders’ inquiries and issues. Collaborate with data contributors on resolving on accuracy and deliverables.
Continuous Improvement
  • Lead the enhancement of all new program efficiencies and work with stakeholders to troubleshoot deficiencies.
  • Be familiar with the customer’s business needs in order to identify customer opportunities for savings and growth through the use of Manpower services.
  • Identify customer opportunities for hard and soft dollar savings through the use of Manpower Services.
  • Provide input to the market vice president about trends and changes taking place within customer’s organization and make suggestions about opportunities for Manpower to improve its position with customer.
  • Work with customer to continuously improve the associate onboarding process.
People Leadership
  • Monitor the Quality Performance from customer sites to evaluate the effectiveness of the teams. Evaluate team performance against standards and provide timely, specific performance feedback. Develop and manage plans to address individual and team performance issues.
  • Identify, plan and administer training for the teams that is driven by strategic performance needs of the organization.
  • Lead by walking around – be visible on the floor 50% of the time.
  • Provide coaching and feedback to associates.
  • Continually drive a safety culture by following customer’s guidelines.
  • Work with recruiting teams to ensure successful fulfillment of customer’s orders.
Qualifications
  • Five (5) years of operational experience
  • Staffing Industry Onsite Management Experience Preferred
  • 3-5 years’ experience in a manufacturing environment
  • Packaged goods environment is an asset

ManpowerGroup is an EOE/AA/Vets/Disabled Employer

Travel

No

Organization

ManpowerGroup

Job

Business/Strategic Management

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