Move Coordinator Supervisor

3 weeks ago

Vancouver, Canada Shelter Movers Full time $27 - $36

About Shelter Movers

Shelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a life free of violence. Every year, in collaboration with community partners, our volunteer teams contribute over 31,000 hours to support people transitioning to lives free of violence and abuse.

Working at Shelter Movers means creating a meaningful impact for families experiencing abuse. It also means showing allyship and playing a tangible role in breaking the cycle of gender-based violence in Canada. We are growing and looking to add caring, compassionate, and competent people to join our team.

About This Role

Reporting to the Operations Manager, the Move Coordinator Supervisor (MCS) will lead and manage a team of volunteer Move Coordinators (MC), ensuring safe and efficient moves. The MCS will train new move coordinators, oversee daily communication and planning through various platforms, and provide guidance during shifts. Duties include approving move documents, coordinating volunteers' and clients’ schedules, and ensuring all post-move procedures are completed accurately. Additionally, the MCS will chair regular team meetings, foster team engagement, and collaborate on volunteer engagement initiatives.

Responsibilities

- Lead/co-lead and manage a team of 20-25 Move Coordinator (MC) volunteers to coordinate safe, effective and smooth moves.
- Assign moves to an appropriately trained and available MC
- Coordinate moves as needed, especially for last minute requests or complex moves
- Train all new Move Coordinators and provide close supervision particularly over the first few moves. Provide Medium/High risk move training once the MC is ready.
- Daily monitoring of each move communication and planning progress through MoveHub, Google Sheets, and Zoom chat channels
- Be readily available to MCs on your shifts to answer questions, solve problems, and provide guidance to ensure effective and safe service on move"
- Review and approve all Move documents in a timely manner (Client Confirmations, Itineraries & LM notes etc)
- Coordinate with the scheduling to team to:
- Communicate when a Call To Action (CTA) email blast needs to be sent
- Send any Volunteer Cancellations the day before a move by @ 1pm
- Ensuring VolunteerHub events are up to date and monitor volunteer sign ups
- Monitor the Scheduling inbox for last minute cancellations/ sign ups
- Ensure all post-move procedures are completed and follow up with relevant parties, including providing client contact to National support - ROM - at the End of Month and Move Data is accurately filled out
- Chair regular MC team meetings to announce new/changes to processes, as well as share ideas and hear from the MCs about their experience
- Ensure ongoing sheets are kept up-to-date daily
- Keep the MC tracker up-to-date
- Collaborate with the Operations Manager to arrange a MC engagement event at least once per year
- Provide in-person move and storage visit support as needed

Skills and Qualifications

- Experience leading and managing teams, with the ability to coordinate multiple tasks and ensure smooth operations.
- Strong skills in training and developing team members, with the ability to provide guidance and supervision, particularly in high-stakes or complex situations.
- Excellent verbal and written communication skills, with the ability to resolve issues, provide support, and communicate clearly across various channels.
- Strong organizational and time-management skills to ensure timely completion of tasks, accurate documentation, and efficient coordination of schedules.
- Ability to think on your feet, solve problems, and make informed decisions in fast-paced or changing environments.
- Experience in overseeing and improving operational processes, ensuring accuracy, and facilitating team collaboration.
- Comfortable using digital tools and platforms to track, manage, and coordinate tasks, schedules, and communications.
- Must be comfortable with local travel and valid driver’s license is required
- Knowledge of the Gender Based Violence sector, specifically women’s shelters an asset
- Advanced understanding and interest in gender studies, including anti-racist, anti-oppressive frameworks and intersectionality of challenges faced by women and particularly survivors of abuse in the local community is an asset

Role Details

- Job Type: Permanent, Part-Time, Hybrid
- Salary: $27.00 - $36.00 per hour
- Location: Vancouver, British Columbia
- Hours of Work: 24 hours per week (flexibility in work hours) with some evening and weekend availability as needed

Perks at Shelter Movers

- Health/Dental Coverage
- Phone Stipend
- Employee Assistance Program
- Discounted fitness membership
- Parental Top-up
- Paid time-off

Please apply through the Apply Now button. Emailed applications will not be considered.

Note that the successful candidate will be subject to the successful completion of a criminal background check and reference check.

Equal Opportunity Statement

Shelter Movers is dedicated to cultivating a diverse and inclusive internal community. We welcome and encourage applicants from all backgrounds without regard to age, colour, race, sex, religion or belief, national or ethnic origin, sexual orientation, gender identity or expression, marital status, family or parental status, genetic characteristics, or physical or mental disability.

We are pleased to provide reasonable accommodations throughout the screening and interview process. Please let us know if you require a reasonable accommodation, by emailing us at hr@sheltermovers.com.

Job Type: Part-time

Pay: $27.00-$36.00 per hour

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