Intake Supervisor
1 month ago
WHO ARE WE?
Shelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a life free of violence.
PURPOSE OF YOUR ROLE
The Intake Supervisor reports directly to the local Operations Manager. This role involves training, supervising, and supporting a team of volunteer Intake Coordinators (IC) to ensure smooth day-to-day operations. Responsibilities include managing relationships with referral agencies, maintaining an updated Referral Agency Database, and assisting with onboarding new partners.
Your FocusLeadership (~25%)- Lead, manage, and assign tasks to a team of volunteer Move Coordinators (MCs) to ensure the successful planning and execution of safe and efficient moves.
- Train, supervise, and support the volunteer Intake Coordinators (ICs) team.
- Chair regular IC team meetings to announce new changes to processes and share ideas.
- Manage the intake calendar to ensure moves are scheduled in accordance with Chapter's capacity.
- Collaborate with other internal teams, such as Volunteer Services.
- Assist in planning and attend volunteer awareness and recognition events.
- Manage referral agency relationships on a day-to-day basis, ensuring the Referral Agency Database is kept up to date.
- Support onboarding, training, and maintenance of new referral agency partnerships.
- Manage the Storage Waitlist and ensure communication of its status to relevant stakeholders.
- Facilitate regular drop-in sessions for referral agencies, providing updates on services.
- Develop and maintain educational materials for referral partners.
- Implement a feedback loop with referral agencies to improve the referral process.
- Cover assigned intake shifts, including monitoring and responding to intake emails and preparing moves for assignment to Move Coordinators.
- Provide coverage if there are gaps in volunteer coverage.
- Review the Intake Log daily to ensure proper response time and thoroughness in responses.
- Conduct data analysis tasks, including compiling data on referrals and analyzing trends for improvement.
- Experience leading and managing teams, coordinating multiple tasks, and ensuring smooth operations.
- Strong skills in training and developing team members, particularly in complex situations.
- Excellent verbal and written communication skills.
- Strong organizational and time-management skills.
- Ability to think on your feet, solve problems, and make informed decisions.
- Experience in overseeing and improving operational processes.
- Comfortable using digital tools and platforms for task management.
- Ability to travel to various locations in and around the GTA.
- Knowledge of the Gender Based Violence sector, specifically women’s shelters, is an asset.
- Advanced understanding of gender studies, including anti-racist, anti-oppressive frameworks.
Part-time, Permanent
Compensation:$27.00 - $36.00 Hourly
Location:Vancouver, British Columbia, Hybrid
Hours of Work:30 hours per week with some evening and weekend availability as needed.
Some of the Extras- Team of Caring People Who Want to Make a Difference
- Health Benefits
- Dental Benefits
- Vision Benefits
- Flexible Work Environment
- Vacation
- Gym Membership Discount
- Parental Leave Top-Up Benefit
- Employee Assistance Plan
- Mobile Phone Monthly Stipend
- Travel Health Benefits
Equal Opportunity Statement
Shelter Movers is dedicated to cultivating a diverse and inclusive internal community. We welcome and encourage applicants from all backgrounds without regard to age, colour, race, sex, religion or belief, national or ethnic origin, sexual orientation, gender identity or expression, marital status, family or parental status, genetic characteristics, or physical or mental disability.
Please apply through the Apply Now button. Emailed applications will not be considered.
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