Digital Health Lead

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Are you a skilled digital health professional with a passion for transforming healthcare delivery? We are seeking a Digital Health Lead to join our innovative and collaborative team. As a key contributor, you will drive clinical process redesign and care transformation by leveraging strategic and digital solutions. You’ll bring your expertise in clinical pathway design, project and account management, and health IT systems to the forefront as you design, deploy, and evaluate digitally enabled health solutions in hospital and clinic settings. Working closely with healthcare clients and internal stakeholders, you will play a pivotal role in delivering impactful, customer-focused solutions.

• Become a Digital Health Expert: Stay ahead of the curve by mastering digital health solutions, use cases, industry trends, and partner offerings.
• Lead Customer Implementations: Manage a portfolio of customer implementation projects, ensuring success and timely delivery.
• Oversee Operations: Direct and manage the operational aspects of ongoing digital health projects, maintaining high-quality outcomes.
• Provide Technical Expertise: Offer strategic insights and technical guidance to customer accounts and internal teams, including commercial and functional partners.
• Optimize Clinical Workflows: Collaborate with consulting and field teams to analyze customer clinical data workflows and implement optimal digital solutions.
• Solve Challenges: Identify and address implementation challenges with support from consulting teams and internal resources.
• Act as a Cross-Functional Liaison: Bridge communication between product management, planning, project teams, and field teams to ensure alignment and success.
• Streamline Deployment Processes: Contribute to the development and implementation of operational processes for deploying and adopting digital health solutions.
• Engage Stakeholders: Deliver compelling, customized presentations and product demonstrations to healthcare professionals, including clinicians, administrators, hospital executives, and IT teams.
• Track and Report Metrics: Monitor key deployment metrics and generate data-driven proof points showcasing the value delivered.
• Collaborate and Innovate: Share best practices, collaborate with colleagues, and co-design new programs to advance digital health solutions.

MAIN JOB DUTIES/RESPONSIBILITIES (may include the following and other duties may be assigned):

• Become an expert on Medtronic digital solutions, use cases, and industry trends.
• Manages a series of customer implementation projects.
• Oversees and manages the operational aspects of ongoing digital health projects.
• Provide technical expertise to customer accounts and internal Medtronic functional and commercial partners.
• Works closely with the consulting and field teams to identify customer’s clinical data workflows and determine the optimal digital solutions to implement.
• Identifies and problem solves customer implementation challenges with the help and support of the consulting team and internal resources.
• Serves as a cross-functional liaison between product management, planning, project teams and field teams.
• Contributes to the development/mapping and implementation of operational processes for the deployment and adoption of digital health solutions involving cross-functional teams.
• Deliver effective, custom presentations and product demonstrations to healthcare stakeholders, including clinicians, administrators, hospital executives and IT professionals.
• Monitor, track, and report on key deployment metrics and generate proof points of value delivered.
• Collaborate, share best practices, and engage in co-design of new programs.
• Provide Healthcare Service/Solution Consultancy, oversees consulting projects that involve strategy development, organizational restructuring and management of the business to maximize efficiencies.
• Works with senior management of companies to determine long-term goals by analyzing the client's business and making recommendations for changes and improvements. Responsible for reporting complaints and Adverse Drug Reactions (ADR)

CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

DIFFERENTIATING FACTORS:

• Autonomy: Seasoned individual contributor. Works independently under limited supervision to determine and develop approach to solutions. Coaches and reviews the work of lower level specialists; may manage projects/processes.
• Organizational Impact: May be responsible for entire projects or processes within job area. Contributes to the completion of work group objectives, through building relationships and consensus to reach agreements on assignments.
• Innovation and Complexity: Problems and issues faced are difficult, and may require understanding of multiple issues, job areas or specialties. Makes improvements of processes, systems or products to enhance performance of the job area. Analysis provided is in-depth in nature and often provides recommendations on process improvements.
• Communication and Influence: Communicates with senior internal and external customers and vendors. Exchange information of facts, statuses, ideas and issues to achieve objective, and influence decision-making.
• Leadership and Talent Management: May provide guidance, coaching and training to other employees within job area. May manage projects, requiring delegation of work and review of others' work product.

Required Knowledge and Experience: Requires advanced knowledge of job area combining breadth and depth, typically obtained through advanced education combined with experience. May have practical knowledge of project management. Requires a Baccalaureate degree and minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience.

REQUIRED QUALIFICATIONS:

• KNOWLEDGE/EDUCATION: Bachelor’s degree, or; Advanced degree.

• JOB EXPERIENCE: Minimum of 4 years of relevant experience, with a bachelor's degree, or; Minimum of 2 years of relevant experience, with an advanced degree.

SKILLS/COMPETENCIES:

Ability to facilitate and/or lead project team meetings effectively with customers and internal stakeholders. Ability to understand general technical IT/security concepts and requests. Has background in medical device, pharmaceutical, information technology or advisory services sectors. Possesses excellent communication skills, both written and verbal, with the ability to communicate with stakeholders at all levels of the customer organization. Takes initiatives, has personal accountability, and thrives in a dynamic, collaborative environment. Is agile, with ability to multi-task and effectively prioritize time. Has strong knowledge of MS Office software (MS Excel, MS PowerPoint). Has experience with collaboration platforms (MS Teams, Miro). Is willing to travel based on project deployment (25%). Is fluent in both English AND French (written and oral).

DESIRED/PREFERRED QUALIFICATIONS:

• KNOWLEDGE/EDUCATION: Master’s Degree in Health Informatics, Health Administration or advanced education in Digital health / Data Analytics.

• JOB EXPERIENCE: Clinical setting experience; Project Management certification; Background in Digital Health is a strong asset.

PHYSICAL JOB REQUIREMENTS:

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits & Compensation:

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.