Unit Claims Manager

3 weeks ago


Calgary, Canada Intact Full time

Nos équipes sont au coeur de tout ce que nous faisons. Ensemble, nous aidons les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles.

Notre promesse aux employés, c’est ce qu’Intact vous promet en échange de votre engagement à vivre nos valeurs, à donner le meilleur de vous-mêmes, à être ouverts au changement et à vous investir dans votre carrière. Nous vous promettons de vous soutenir et de vous offrir des occasions de développement et des avantages financiers axés sur la performance dans un milieu de travail où vous pouvez façonner l’avenir, réussir en équipe et évoluer avec nous.

À propos du poste

We’re looking for a Unit Claims Manager - Auto (6 month term) to join our Customer Service Center

This is a 6 month secondment (contract) position.

What you’ll do here:
  • Direct and coordinate a team of adjusters in the course of processing claims, in order to achieve organizational objectives in terms of commitment, management of excess costs, efficiency and customer service
  • Contribute to the achievement of corporate and regional objectives by measuring team performance, providing timely and ongoing coaching, ensuring quality of claims handling, level of compliance with standards, procedures and productivity
  • Help to manage team processes, procedures and efficiencies by organizing, planning and controlling the optimal use of internal, financial and material resources according to the budget, while promoting teamwork and guiding the team’s technical training
  • Participate in the improvement of operational processes
  • Make decisions for his/her team regarding the processing of claims and the payment of indemnities in accordance with company standards
  • Promote the brand image and business principles to partners
What you bring to the table:
  • At least 3 years experience in claims handling or 1 year leadership experience
  • Excellent computer skills and knowledge
  • Have a strong sense of personal responsibility
  • Cares about people while always acting with integrity
  • Create an open and honest environment
  • Customer service oriented
  • Strive for excellence
  • Resilience and adaptability with a drive for challenging the status quo
  • Ability to harness momentum and drive engagement
Ce que nous offrons

Notre formule hybride permet de maintenir un équilibre entre le télétravail et les avantages des interactions en personne.

En travaillant chez nous, vous aurez tous les outils pour donner le meilleur de vous-même chaque jour. Voici ce à quoi vous pouvez vous attendre en devenant un membre temporaire de notre équipe :

  • Des dirigeants et des collègues inspirants qui vous soutiennent et contribuent à votre développement
  • Un accès à des outils et à des ressources qui vous aident à rester en santé physiquement et mentalement, à accueillir le changement et à communiquer avec vos collègues
  • Un écosystème d’apprentissage dynamique en milieu de travail, offrant des parcours d’apprentissage, du contenu interactif en ligne et des programmes inspirants
  • Des réseaux inclusifs dirigés par des employés pour informer, inspirer, faire entendre, établir des relations et offrir des occasions de développement
  • Un programme d’action communautaire, car ce qui vous tient à cœur fait partie de ce qui vous rend unique et la façon dont vous redonner à la collectivité doit l'être tout autant
Égalité d’accès à l’emploi

Le respect est une des valeurs d’Intact. Pour nous, cela veut dire voir la diversité comme une force. Nous veillons à offrir un milieu de travail accessible où tout le monde se sent valorisé, inclus et encouragé à partager son point de vue unique.

Nous encourageons les candidatures de personnes appartenant à des groupes dignes d’équité, notamment les femmes, les Autochtones, les personnes handicapées, les personnes noires et les personnes faisant partie de la communauté 2ELGBTQI+.

Dans le cadre de l’engagement d’Intact envers la réconciliation, nous reconnaissons que nous travaillons, nous nous réunissons et voyageons dans un territoire habité à l’origine par les Premières Nations, les Métis, les Inuits, appelé aujourd’hui Canada. Cette histoire s’étend sur plusieurs siècles et continue d’évoluer aujourd’hui.

Nous avons mis en place des politiques qui visent à assurer aux personnes handicapées l’égalité d’accès et de participation, entre autres grâce à des mesures d’adaptation (accommodements) en milieu de travail. Un exemplaire de ces politiques est disponible sur demande.


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