Unit Claims Manager
3 weeks ago
_Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times._
- Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us._
**About the role**
We’re looking for a Unit Claims Manager - Service Centre to join our growing team
**What you’ll do here**:
- Manage with integrity, provide leadership, and oversee team operations to achieve Intact’s key business goals.
- Recruit, mentor, lead, and develop staff with a focus on customer comes first attitude.
- Monitor customer service levels to ensure compliance with professional and corporate standards. Remain current with industry trends, technical developments, services, and products to deliver legendary customer service.
- Actively manage relationships with vendors to ensure quality repairs and strong indemnity control.
- Liaise with other claims experts or management on technical and administrative issues.
- Monitor and participate in unit activities and report on progress.
- Resolve complex customer service related issues and/or escalated problems.
- Identify, recommend, and create changes to procedures and/or workflows to improve customer service, and business results.
- Participate in and/or lead projects, committees, or ad hoc activities.
- Act in a consultative and advisory capacity on operating the claim centre with peak efficiency.
- Set standards for legendary customer service quality and ensure they are being met
**What you bring to the table**:
- University degree/college diploma in business or a closely related field is preferred.
- Minimum 1 year experience in a leadership role is an asset
- Prior experience in an auto claims or auto physical damage role is an asset
- Ongoing commitment to self-development
- Leadership skills including ability to motivate, coach, and engage staff to deliver results
- Strong communication and customer service skills with the ability to build relationships with all levels of staff.
- Ability to multi-task, organize and prioritize tasks, shifting priorities as needed.
- Proven success in fast paced, customer facing environment and providing legendary customer service
- Flexibility with working hours
**What we offer**
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
**_We are an equal opportunity employer_**
- At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives._- As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today._
**_
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request._**
- If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs._
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