QA Release Specialist

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today

PRIMARY DUTIES AND RESPONSIBILITIES:

• Product Release Management: Receipt, inspection and release of client specific products to market. Perform timely review and assessment of documents received from clients/foreign sites, including but not limited to, manufacturing and packaging records, Certificates of Analysis, Certificates of Manufacture, and other product release documents. Perform quality and regulatory reviews and oversight on imported products as assigned making quality decisions and addressing or resolving problems based on analysis and consultation with clients. Communication of batch status and issues effectively to all levels of the organization as well as supply chain.
• Support Product Launch activities: Coordinate with clients and/or foreign sites or other internal departments with launch activities, the compilation of complete GMP Quality documents to support the importation of client products. Provide Quality Assurance guidance and support to potential new clients or new products as assigned.
• Management of Customer complaints: Receipt and triage of customer complaints, analyzes customer complaints and identifies trends and tendencies with respect to lot, product, and type of complaint and determines the cause; drafts complaint reports; recommends changes based on investigations and trend analyses.
• Maintenance of Master documents: Coordinate with clients and/or foreign sites for the receipt, review and updates to master documents to ensure compliance to GMPs and in relation to product release activities.
• Maintenance of GMP Documentation: Maintain and review in-house and client-based quality documents such as APQR, stability reports, equipment and facility qualification/validation protocols and reports, product label, temperature study etc. Sustain an effective system for maintaining copies of documents received from clients/foreign sites as well as those submitted to Health Canada, allowing ease of location and retrieval of records.
• Management and control of changes: Supports the initiation of change requests for equipment, primary and secondary components, processes, systems and documentation; monitors follow-up with parties involved; ensures that deliverables are compliant pursuant to the change; closes changes upon implementation. Management of trend reporting for changes.
• Deviation/Non-Conformance Investigations: Investigate and document any discrepancies recorded during product handling and ensure product disposition decisions are made in conjunction with client and GMP regulations.
• Involved in activities geared towards process and/or document improvements: Support the QA department in ensuring Innomar GMP facilities operate and are in compliance with Good Manufacturing Practices and applicable Health Canada regulations at all times which may include review and approval of quality failures and non-compliance investigations; perform follow-up on corrective and preventive actions pursuant to an incident; assist with process optimization; review of standard operating procedures; assist with internal and external audits.
• Inspections: Provide support during audits/inspections by internal, client, third party or regulatory bodies.
• Recall Management: Provide support to the Senior Manager, QA for Product Recalls, including customer notification, coordination of customer returns and maintaining documentation.
• AQPIC Activities: Assist the QPIC in the maintenance of standard operating procedures (SOPs) in compliance with Health Canada regulations. Assist the QPIC in ensuring that Innomar operates and is in compliance with the Narcotic Control Regulations as set out by Health Canada. Assist the QPIC to ensure that all transactions occurring at the respective distribution centre are in compliance with Innomar SOP’s relevant to the Narcotic, Precursor, and GMPs, including but not limited to Shipping, Receiving, Returns, Pick & Pack, Inventory Control, Credits, Security/Maintenance, Government Reporting, Record Maintenance, Destruction and Government reporting. Assist the QPIC in providing the Senior Manager, QA with any reporting to Government, regarding narcotic discrepancies and other required reports. Act as the backup to the QPIC.
• Support Quality Organization: Provide assistance to the QA Senior Manager Quality Assurance as required. Performs other projects as assigned.
• May be required to be on standby/on call as part of this role.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Bachelor of Science degree required
• Minimum of 3-5 years’ experience in GMP Quality Assurance/Quality Control/Compliance
• Direct pharmaceutical Quality Assurance/Quality Control/Compliance experience
• Regulatory Affairs or Quality Assurance Certification as asset

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Must have full and complete knowledge of the Good Manufacturing Practices and applicable Health Canada regulations and guidelines (i.e., Drugs, Medical Devices, Natural Health Products, Narcotics, etc.) relevant to Innomar activities.
• High level of organization and attention to detail.
• Effective time-management and prioritization skills.
• Motivated, Adaptable self-starter demonstrating a solution-orientated working style.
• Efficient in compiling, managing and interpreting data from various sources (e.g. from clients and their affiliates).
• Team player who respects all functional levels internally and externally.
• Refined strategic, collaboration and presentation skills.
• Effective interpersonal, written and verbal communication skills.
• Knowledge of computers to effectively utilize common office applications (e.g., Outlook, PowerPoint, Word, Excel, and Adobe Acrobat).
• May involve travel (up to 20%).

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

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