Operations Manager

2 days ago

Bedford, Canada Saffron Hill Hospitality Group Full time

Our restaurants are built around a simple philosophy: great food starts with great ingredients. From casual eateries to elevated dining experiences, our chefs bring creativity and expertise to every plate. The Director of Restaurant Operations is a dynamic and strategic leader who oversees the operations of multiple service venues of varying complexity. This role is responsible for managing all aspects of the customer dining experience including liaising with both the front and back of house management. You will lead business operations focused on business administration, business systems, culinary operations, and human resources, including supporting operations with product cost analysis, product pricing, and day-to-day restaurant operation processes. Oversee daily operations of all restaurant locations, ensuring consistency in service, food quality, cleanliness, and brand standards. Team Management: ~ Recruit, train, mentor, and lead Restaurant Managers and their teams. Promote a culture of accountability, excellence, and continuous improvement. Performance & Financial Management: ~ Monitor KPIs and P&L statements, implement cost-control measures, and develop strategies to improve profitability, efficiency, and customer satisfaction. Champion a guest-first philosophy by ensuring high standards of customer service and proactively responding to feedback and complaints. Strategic Planning: ~ Partner with executive leadership to develop and execute long-term strategies for expansion, innovation, and brand growth. Ensure all locations comply with health, safety, and labor regulations, and company policies. Marketing & Community Engagement: ~ Collaborate with the marketing team to execute promotions, events, and initiatives that build brand awareness and customer loyalty. Oversee vendor relationships, supply chain logistics, and inventory management practices to ensure efficiency and cost-effectiveness. Minimum, 10+ years of restaurant industry experience Minimum, 5+ years in a management position Financial understanding of labour costing and cost controls Experience in managing teams and with Human Resource best practices Experience considered an asset: Experience with POS implementation in a new environment Experience working with startup restaurants Flexible language requirement: ~ French not required Monday to Sunday Bachelor's Degree in Business or Hospitality (considered an asset) WSET or CAPS qualification (considered an asset) Competitive salary Performance based bonus structure On-site parking Casual dress Dental care Disability insurance Employee assistance program If you are ready to take the next step in your career and lead restaurant operations at Saffron Hill Hospitality Group, we invite you to apply today Job Types: Full-time, Permanent Dental care Employee assistance program Life insurance On-site parking Hospitality: 10 years (preferred) Management: 5 years (required)

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