Operations Coordinator

2 weeks ago

Bedford, Canada Nexhome Full time

**About Nexhome**:
Nexhome is a dynamic and rapidly growing company in the HVAC industry, focused on operational excellence and customer-centric service. As we expand our presence in Nova Scotia, we’re looking to bring on a dedicated and versatile team member who will play a vital role in supporting our local operations and ensuring smooth day-to-day coordination with our head office in Ontario.

**Position Overview**:
We are seeking a highly organized, dependable, and resourceful **Operations Coordinator** to join our team. This is a key role for someone who thrives in an independent work environment, is comfortable wearing multiple hats, and can take ownership of on-the-ground tasks while following established processes set by our head office.

**Key Responsibilities**:

- Manage local installation workflows, including technician coordination, customer communication, and scheduling support
- Coordinate with internal sales team to ensure deals are accurately processed and required documentation is completed
- Provide professional, solutions-focused customer service, especially around financing and rebate-related questions
- Maintain and manage CRM data and tasks to ensure accurate tracking and workflow progression
- Ensure all steps of a project or sale—**from lead handoff to installation**—are completed correctly and on time
- Communicate regularly with technicians, electricians, and trade partners to maintain smooth field operations
- Monitor task completion, flag bottlenecks, and support SOP execution as per company guidelines
- Travel locally as required to support customer and technician needs, perform site checks, or assist with logistics
- Contribute to improving internal clarity by flagging any issues with current SOPs or workflows for review by head office

**Key Skills and Experience**:

- Experience in operations coordination, business administration, or a related customer-facing role
- Experience in the HVAC industry or technical service environments is an asset
- Strong organizational and multitasking skills
- Excellent communication and interpersonal skills
- Familiarity with CRM systems and task-tracking tools
- Problem-solving mindset with the ability to follow structured processes effectively
- Capable of working with different personality types—from technicians to customers to sales teams
- Detail-oriented - doesn’t let things fall through the cracks
- Reliable - takes initiative and owns the execution of tasks
- Communicative - keeps everyone in the loop and is proactive in follow-ups
- Adaptable - able to shift focus quickly depending on the day’s priorities
- Team player - even while working independently, understands the value of collaboration and alignment

**What We Offer**:

- A hands-on role with meaningful responsibility from Day 1
- Competitive pay with potential bonuses
- Opportunities to grow within the company as our Nova Scotia presence expands
- A collaborative and supportive remote team environment
- The chance to be one of the first internal hires in a growing region, with the opportunity to make a real impact

Pay: From $45,000.00 per year

Additional pay:

- Bonus pay

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: Hybrid remote in Bedford, NS

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