After-Sales Coordinator, Custom window covering department
1 week ago
Company Description
After-Sales Coordinator, Window Treatment Department
As our sales coordinator, you will be instrumental in facilitating the smooth operation of our Shop at Home (custom window covering) department's administrative functions, ensuring a seamless flow of orders from initial sales to final installation or after-sales service. Collaborating closely with our Design and Installation teams, as well as our esteemed suppliers such as Hunter Douglas, you will play a crucial role in meeting deadlines, ensuring accurate information dissemination, and prompt order fulfillment. Exceptional customer service, including handling client inquiries, is also a key aspect of this role. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and is committed to delivering outstanding results.
Job Description
- Process, and meticulously follow up on orders for custom blinds and curtains, maintaining accuracy across contract pricing, cost pricing, and MSRP pricing.
- Conduct data entry tasks with precision and efficiency to facilitate smooth order processing.
- Foster daily communication channels with decorators and suppliers to monitor order progress and promptly resolve any arising issues.
- Proactively anticipate and address potential challenges and issues related to orders or after-sales service.
- Occasionally prepare and package special orders for our warehouse team to expedite shipment.
- Provide prompt, courteous responses to customer calls and emails, ensuring a positive and customer-centric experience.
- Collaborate seamlessly with team members, offering support and seeking assistance when needed to optimize efficiency and workload management.
- Effectively manage time to meet deadlines and prioritize tasks in alignment with departmental objectives.
- Undertake additional administrative duties as delegated by the Supervisor, demonstrating flexibility and adaptability.
Qualifications
- Previous experience in an administrative role, with a strong preference for candidates with customer service experience.
- Exceptional attention to detail and accuracy in data entry and order processing.
- Outstanding communication skills, both verbal and written
- Demonstrated ability to manage time effectively and meet deadlines in a dynamic, fast-paced environment.
- A collaborative team player mindset, willing to offer and seek support as needed.
- A positive attitude, professional demeanor, and genuine passion for delivering exceptional customer service and achieving results.
- Flexibility to adapt to changing priorities and effectively manage multiple tasks simultaneously.
- Proficiency in Microsoft Teams, Office, and other relevant software applications.
Additional Information
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Laval, Canada Linen Chest Full timeCompany Description After-Sales Coordinator, Window Treatment Department As our sales coordinator, you will be instrumental in facilitating the smooth operation of our Shop at Home (custom window covering) department's administrative functions, ensuring a seamless flow of orders from initial sales to final installation or after-sales service....
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Laval, Canada Linen Chest Full timeJob DescriptionProcess, and meticulously follow up on orders for custom blinds and curtains, maintaining accuracy across contract pricing, cost pricing, and MSRP pricing.Conduct data entry tasks with precision and efficiency to facilitate smooth order processing.Foster daily communication channels with decorators and suppliers to monitor order progress and...
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