After-sales Coordinator, Shop at Home Department
6 months ago
**Company Description** After-Sales Coordinator | Shop at Home Department**
- Serve as the primary point of contact for customers regarding after-sales services.
- Manage and resolve customer inquiries and complaints in a timely and professional manner.
- Coordinate service and maintenance schedules with customers and internal teams.
- Process and monitor warranty claims and ensure compliance with company policies.
- Maintain accurate records of customer interactions and service activities.
- Provide support and training to customers on product usage and maintenance.
- Collaborate with the sales, technical, and logistics teams to ensure seamless after-sales service delivery.
- Analyze after-sales data to identify trends and areas for improvement.
- Continuously improve after-sales processes and customer service standards.
**Qualifications**
- Proven experience in customer service or after-sales support.
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively.
- Proficiency in Microsoft Office Suite and CRM software.
- Knowledge of the company's products and services (Hunter Douglas) is a plus.
- Ability to work collaboratively in a team environment.
**Additional Information
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