Program Manager, Customer Support Operations, Cloud
2 minutes ago
Minimum qualifications: Bachelor's degree or equivalent practical experience. 5 years of experience in technical program management, project management, or a related field. Experience leading cross-functional projects with multiple stakeholders in a technology focused environment. Preferred qualifications: Experience in a cloud computing, technical support, incident management environment. Familiarity with Google Cloud products, services, and support structures. Ability to lead through influence within global, matrixed organizations and successfully manage high-pressure, executive-level events that require immediate, time-sensitive resolution. Excellent proficiency in utilizing SQL and Looker to translate data into actionable business insights, with a demonstrated ability to deliver clear communications that drive organizational evolution across all levels, from individual contributors to executive leadership. Excellent operational mindset with a talent for process improvement, navigating ambiguity, and solving problems. About the job: In this role, you will mobilize cross-functional teams, build solutions for the future, and utilize data-driven decision making to deliver programs that support our Cloud customers at key moments for their businesses. You will bring a high level of investigative to identify trends and optimize program performance, coupled with the operational necessary to manage complex, high-stakes workstreams with precision. You will leverage excellent organizational, communication, and people-management skills to rapidly establish trust and influence a set of stakeholders and partners. Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems. The Canada base salary range for this full-time position is CAD 141,000-144,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in Canada role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google. Responsibilities: Drive the comprehensive planning, triage, execution, and post-mortem analysis for multi-customer peak events. This includes developing readiness plans and program strategy, managing detailed project trackers, and ensuring key milestones are met. Serve as the central point of coordination to drive alignment and execution across dozens of stakeholder teams. Develop and deliver clear, concise communications to a wide range of stakeholders, from front-line developers to executive leadership. Manage the operational lifecycle of events, including customer enrollment and triaging requests through the Event Management Service (EMS) tool. Design, build, and maintain dashboards to improve event visibility health, track Key Performance Indicator (KPIs), and measure program impact. Conduct analysis on event performance such as comparing customer capacity requests versus actual usage to generate insights and inform future planning.
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Program Manager, Customer Support Operations, Cloud
59 minutes ago
Waterloo, Ontario, Canada Google Full time $141,000 - $144,000Minimum qualifications:Bachelor's degree or equivalent practical experience.5 years of experience in technical program management, project management, or a related field.Experience leading cross-functional projects with multiple stakeholders in a technology focused environment.Preferred qualifications:Experience in a cloud computing, technical support,...
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Cloud Operations Manager
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Ajax, ON LS H, Canada MingXuan Cloud Operations Full timeJob Overview: MingXuan Cloud Operations Inc. is seeking a Cloud Operations Manager to lead our infrastructure team in Ajax. We provide high-availability cloud solutions for enterprise clients, and we need a leader who can manage complex deployments while maintaining a 99.9% uptime standard.Core Responsibilities:Lead the day-to-day operations of our...
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Senior Cloud Infrastructure Engineer
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Greater Sudbury, ON PC W, Canada RSFKC Cloud Operations Full timeOverviewWe are seeking a highly skilled Infrastructure Engineer to join our dynamic IT team. The ideal candidate will be responsible for designing, implementing, and maintaining scalable, secure, and efficient cloud and on-premises infrastructure solutions. This role requires a deep understanding of cloud architecture, virtualization, automation, and...
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Cloud Support Offers Portfolio Manager, Cloud
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Waterloo, Ontario, Canada Google Full timeThis posting is for a new vacancy.Minimum qualifications:Bachelor's degree in Business, Economics, Statistics, Finance, or another field that uses quantitative analysis, or equivalent practical experience.6 years of experience in a management consulting, corporate strategy, business operations or business planning function.Preferred qualifications:Experience...
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Sr. Manager, Cloud Support Operations
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Waterloo, Ontario, Canada Open Text Corporation Full timeHiring Manager: Brian LawrenceTalent Acquisition Advisor: Draun RavalJob Code Level: ISM2Refer Your FriendsAI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of...
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Waterloo, Canada Google Full time**Minimum qualifications**: - Bachelor's degree in a technical field, or equivalent practical experience. - 2 years of experience in program management. - Experience working with cloud computing emerging technologies, enterprise finance solutions, or related technical fields. **Preferred qualifications**: - 5 years of experience in program management of...
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Waterloo, Canada Google Full time**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 3 years of experience in a program or project management, data analyst, business intelligence, or customer support operations role. - Experience working with SQL, connecting and summarizing large and diverse datasets. **Preferred qualifications**: - Experience with...
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Waterloo, Canada Google Full time**Minimum qualifications**: - Bachelor's degree in a technical field, or equivalent practical experience. - 2 years of experience in program management. **Preferred qualifications**: - 2 years of experience managing cross-functional or cross-team projects. - Experience executing product launch or go-to-market processes and launch execution. - Knowledge of...
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Cloud Support Specialist
3 days ago
Waterloo, Ontario, Canada Radiant Systems Solutions, Inc Full timeJob Title: Senior Cloud Support SpecialistDuration: 9 months (may extend)Location: Waterloo, ON (Onsite – 3 days a week in office)Top Skills:Min 5 years experience in Tech Support role.Ideally experience in, or supporting, financial services clients. Strong business and technical knowledge of payment processes a distinct advantage.Job Description:Senior...
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Real Time Operations Manager, Google Cloud
2 weeks ago
Waterloo, Canada Google Full time**Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 10 years of experience in workforce management software (e.g., Verint) and cases routing systems. - 4 years of experience in a contact center workforce management role. - 2 years of experience in a Real-Time management or Real-Time operations position. - Experience working...
