Sr. Manager, Cloud Support Operations

5 days ago

Waterloo, Ontario, Canada Open Text Corporation Full time

Hiring Manager: Brian Lawrence

Talent Acquisition Advisor: Draun Raval

Job Code Level: ISM2

Refer Your Friends

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT
The role of a manager is a leader in a Production Services team to maintain, fine-tune, and optimise application deployment and usage based on efficient monitoring. You will focus on supporting applications and infrastructure for OpenText platforms. You will be responsible for ensuring that application solutions are consistent with the overall architecture. This role will have accountability for technical alignment, health and capability of the production and non-production environments. You will oversee maintenance tasks such as upgrades, provide technical support, and troubleshoot application-related issues. You have eyes for details to identify practices that can be improved, and you are a team player to work within the team and collaborate with other teams. You will work closely with software development, customer support, and infrastructure teams. Will manage on-call rotation for 24x7x365 support of production environments. 

WHAT THE ROLE OFFERS

•    Be a hands-on technology leadership role

•    Self-reliant and proactive for technical excellence

•    Good communication skills and comfortable working with teams in different geographic locations

•    Providing technical guidance to ensure high stability and availability of day-to-day operations

•    Eager to learn new technologies and grow to be a subject matter expert when needed 

•    Experience in monitoring cloud services

WHAT YOU NEED TO SUCCEED

•    5+ Years of experience in managing SRE or Cloud Systems Engineering teams.

•    Experience in managing applications/system administrations. A degree in computer science or a related field is preferable.

•    Experience in managing public cloud deployments (AWS, Azure)

•    Understanding of software architecture and Microsoft Stack (.NET, C#, SQL and Azure).

•    Experience in automation software and scripting (batch, PowerShell, Ansible, Terraform, etc.)

•    Experience in monitoring software and scripting (New Relic, Zabbix, Nagios, PRTG, etc.)

•    Strong understanding of security, backup and recovery

•    Basic understanding of network protocols

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

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