Program Manager, Digital Support Experience, Google
4 days ago
**Minimum qualifications**:
- Bachelor's degree or equivalent practical experience.
- 3 years of experience in a program or project management, data analyst, business intelligence, or customer support operations role.
- Experience working with SQL, connecting and summarizing large and diverse datasets.
**Preferred qualifications**:
- Experience with research, experimentation, A/B tests, working with large datasets, statistical analysis methods and tools, or maintaining data pipelines is a plus.
- Experience using GCP products.
- Ability to articulate complex findings and recommendations.
- Ability to work with cross functional teams.
**About the job**:
In this role, you will use your knowledge of data analysis, AI, and project management to lead complex, data driven, multi-disciplinary projects end-to-end. You will work closely with a cross-functional team of engineers, UX and data scientists to identify opportunities to improve our product and service offerings, manage those projects throughout their entire lifecycle and ultimately drive the strategy of our product.
You will be the voice of our customers through the data, and use your insight and creativity to drive our product roadmap and bring its initiatives all the way to implementation.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities**:
- Act as the owner of our data and insights platform and design, create and maintain datasets with appropriate architecture with high data complexity and need for accuracy.
- See beyond the numbers to weave stories that brings the team around the same understanding of the roadblocks on our mission, and translate opportunities into solutions and drive our product roadmap.
- Prioritize the most promising projects and bring together the relevant stakeholders to take them all the way through to A/B testing and final rollout stage.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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