Contracts & Performance Coordinator, Mental Health and Substance Use - Surrey

2 months ago

surrey, Canada Fraser Health Full time
Salary range: The salary range for this position is CAD $44.14 - $63.45 / hour Why Fraser Health?:

Make a Meaningful Impact as Our Contracts and Performance Coordinator for Mental Health and Substance Use.

 

Are you driven by the opportunity to enhance mental health and substance use services? Join our team as a Contracts and Performance Coordinator for MHSU and play a pivotal role in driving improvement initiatives.

 

We're seeking individuals with a Bachelor's degree in Business Administration, Finance, or a related discipline, coupled with five years of recent experience in contract management and performance improvement. If you have a background in finance, project management, or change management, we encourage you to apply.

 

Experience with LEAN methodology is considered a valuable asset, as it aligns with our commitment to efficiency and effectiveness. As our Contracts and Performance Coordinator, you'll have the opportunity to implement LEAN principles to streamline processes and enhance service delivery.

 

Watch this video to learn how Fraser Health supports mental health, hosted by our President, Dr. Victoria Lee: Navigating mental health with compassion

To learn more about our MHSU programs and services, read employee insights, and current job vacancies, please visit this site: Fraser Health MHSU

Detailed Overview:

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

This position is responsible for the oversight, maintenance and monitoring of contracts for MHSUS contracted partners.

 

Accountable to ensure contracts held with external /contracted service providers are effectively managed and perform according to FH standards and best practices. Monitors contracts throughout their life cycle; develops strategies for corrective actions and/or contract changes to mitigate variances regarding operational and performance standards. Applies LEAN methodology to workflow processes; provides recommendations to contract managers regarding their contracts. Ensures congruency of opportunities for provincial funding and regional needs.

 

Collaborates and consults with FH departments concerning requirements; works with operational leadership to define contract management expectations for service contracts to ensure consistency and integration with strategic and operational goals. Monitors, develops and recommends resolution for the mitigation of variances in service delivery and funding of contracted service partners.

Responsibilities:
  • Ensures contract performance accountability and service provider compliance to contract terms are met through the oversight, monitoring and analysis of key performance indicator information.
  • Conducts regular analysis and reporting of contract performance accountability by developing and implementing mechanisms to track, analyze, monitor and report information related to quality and key performance indicators such as utilization levels, financial / budgetary performance, attainment of specified targets/objectives and other related criteria.
  • Monitors contracts and flags issues or needs (i.e. contract renewal, annual reviews, issues requiring escalation, reporting needs, etc.)
  • Collates information regarding performance issues or performance improvement plans; collaborates with Contract Manager to ensure actions are carried out in a timely manner.
  • Acts as key contact and liaison with HSP finance and contracts department as needed to ensure timely and consistent process for contract renewals and updates.
  • Responds to service provider issues that arise, in collaboration with contract manager and operational leadership. Collaborates with the service provider to identify issues; initiates corrective action when service provider performance deviates from contractual expectations and/or where decisions cause service providers to deviate from expected performance outcomes.
  • Applies LEAN methodology to workflow processes. Provides recommendations regarding workflow for systems that support contracted service providers.
  • Initiates and promotes quality improvement initiatives that impact client and staff safety to enhance the efficiency and capacity of services provided.
  • Consults with staff and other stakeholders to provide professional advice, facilitate consensus and resolve contractual and contract-related issues; ensures the development and approval of service guidelines, policies and procedures.
  • Monitors activities and performs variance analysis to identify activity anomalies; performs corrective action as required; identifies efficiencies and promotes optimal use of available resources; provides recommendations on current and future service program adjustments.
  • Collaborates with other FH staff to clarify and resolve issues related to program initiatives. Participates on internal and/or external committees to conduct joint research, evaluation and quality improvement initiatives, as requested.
  • Ensures the Director and contract managers are informed of and aware of significant events and activities in the area(s) of responsibility.
Qualifications:

Bachelor's degree in Business Administration, Finance or related discipline, plus five (5) years' recent related experience with contract management and performance improvement, including experience in finance, project and/or change management; or an equivalent combination of education, training and experience.

 

Experience in LEAN methodology (improvement of customer value through process improvement) is considered an asset.
COMPETENCIES:

 

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

 

Professional/Technical Capabilities:

  • Demonstrated knowledge of contract management and performance improvement as it relates to contracted health care practice, delivery and services.
  • Knowledge of risk management concepts and practices.
  • Ability to integrate administrative, professional and operational aspects of projects and programs in an effective and efficient manner.
  • Demonstrated leadership, analytical, planning and evaluation skills.
  • Demonstrated negotiation and facilitation skills coupled with ability to resolve complex multi-stakeholder issues.
  • Ability to work independently and as a member of a team.
  • Strong interpersonal and teambuilding skills with ability to develop and maintain effective working relationships with vendors and a variety of internal/external contacts.
  • Ability to operate related equipment including related software applications.

  • Contracts and Performance Coordinator

    4 weeks ago

    Surrey, British Columbia, Canada Fraser Health Full time

    About the RoleFraser Health is seeking a highly skilled Contracts and Performance Coordinator to join our team in Surrey. As a key member of our Mental Health and Substance Use department, you will play a vital role in driving improvement initiatives and enhancing service delivery.Key ResponsibilitiesOversee, maintain, and monitor contracts for MHSU...

  • Director Surrey Substance Use and Mental Health

    1 day ago

    Surrey, Canada Pacific Community Resources Society Full time

    **Director of Surrey Substance Use and Mental Health** **Surrey, BC** **Regular Full Time** | **Grid 60 ($77.67 - $80.77/hour)** | **Anticipated Start: December 15, 2024** | **Reporting to: CEO** **Opportunity** Reporting to the Chief Executive Officer, this position is responsible for providing vision and leadership to substance use and mental health...

  • Family Practitioner, Surrey Pretrial Service Centre

    5 months ago

    Surrey, Canada BC Mental Health and Substance Use Services Full time

    Family Practitioner, Surrey Pretrial Service Centre BC Mental Health & Substance Use Services (BCMHSUS) Regular, Part Time Surrey, BC As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021. You are a Family Physician seeking to diversify your experience while making a...

  • Contract Manager for Mental Health and Substance Use Services

    4 weeks ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job SummaryThis role is responsible for overseeing and managing contracts for mental health and substance use services in Surrey. The successful candidate will ensure that contracts are effectively managed and perform according to Fraser Health standards and best practices.Key ResponsibilitiesMonitor and analyze contract performance to ensure compliance with...

  • Contracts & Performance Coordinator, Mental Health and Substance Use - Surrey

    2 months ago

    Surrey, British Columbia, B3R, Halifax region, Canada Fraser Health Authority Full time

    SalaryThe salary range for this position is CAD $44.14 - $63.45 / hour Job SummaryMake a Meaningful Impact as Our Contracts and Performance Coordinator for Mental Health and Substance Use. Are you driven by the opportunity to enhance mental health and substance use services? Join our team as a Contracts and Performance Coordinator for MHSU and play a pivotal...

  • Strategic Contracts and Performance Specialist

    2 weeks ago

    Surrey, British Columbia, Canada Fraser Health Authority Full time

    About the RoleThis is an exciting opportunity to make a meaningful impact as a Contracts and Performance Specialist for Mental Health and Substance Use at Fraser Health Authority.Key ResponsibilitiesDevelop and implement strategies to ensure effective contract management and performance improvement in the Mental Health and Substance Use department.Monitor...

  • Clinical Liaison

    2 months ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job SummaryWe are seeking a highly skilled Clinical Liaison to join our team at Fraser Health. As a Clinical Liaison, you will play a critical role in providing advice on social policy legislation, participating in program planning and community development work, and supporting regional contract performance activities for the Mental Health & Substance Use...

  • Clinical Liaison

    2 months ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job SummaryWe are seeking a highly skilled Clinical Liaison to join our team at Fraser Health. As a Clinical Liaison, you will play a critical role in providing advice on social policy legislation, participating in program planning and community development work, and supporting regional contract performance activities for the Mental Health & Substance Use...

  • Clinical Liaison

    1 month ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job Title: Clinical Liaison - Mental Health and Substance UseFraser Health is seeking a highly skilled Clinical Liaison to join our team. As a Clinical Liaison, you will play a critical role in providing advice on social policy legislation, participating in program planning and community development work, and supporting regional contract performance...

  • Clinical Liaison

    1 month ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job Title: Clinical Liaison - Mental Health and Substance UseWe are seeking a highly skilled Clinical Liaison to join our team at Fraser Health. As a Clinical Liaison, you will play a critical role in providing advice on social policy legislation, participating in program planning and community development work, and supporting regional contract performance...

  • Clinical Liaison

    1 month ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job Title: Clinical Liaison - Mental Health and Substance UseWe are seeking a highly skilled Clinical Liaison to join our team at Fraser Health. As a Clinical Liaison, you will play a critical role in providing advice on social policy legislation, participating in program planning and community development work, and supporting regional contract performance...

  • Clinical Liaison

    1 month ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job Title: Clinical Liaison - Mental Health and Substance UseFraser Health is seeking a highly skilled Clinical Liaison to join our team. As a Clinical Liaison, you will play a critical role in providing advice on social policy legislation, participating in program planning and community development work, and supporting regional contract performance...

  • Clinical Liaison

    1 month ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job Title: Clinical Liaison - Mental Health and Substance UseFraser Health is seeking a highly skilled Clinical Liaison to join our team. As a Clinical Liaison, you will play a critical role in providing advice on social policy legislation, participating in program planning and community development work, and supporting regional contract performance...

  • Contract Manager

    1 month ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job SummaryThis role is responsible for the oversight and management of contracts for mental health and substance use services. The successful candidate will ensure that contracts are effectively managed and perform according to Fraser Health standards and best practices.Key ResponsibilitiesMonitor and analyze contract performance to identify areas for...

  • Contract Manager

    1 month ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job SummaryThis role is responsible for the oversight and management of contracts for mental health and substance use services. The successful candidate will ensure that contracts are effectively managed and perform according to Fraser Health standards and best practices.Key ResponsibilitiesMonitor and analyze contract performance to identify areas for...

  • Family Physician-Mental Health

    2 weeks ago

    Surrey, British Columbia, B3R, Halifax region, Canada Fraser Health Authority Part time

    Job SummaryGeneral Practitioner/Family Physician with Interest in Mental Health & Substance Use The Gateway Primary Care Clinic is looking for a part-time General Practitioner/Family Physician to join our team! The clinic, conveniently located at the Gateway Skytrain Station, provides medical care and health education for individuals experiencing mental...

  • Clinical Liaison

    4 weeks ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job SummaryThe Clinical Liaison provides expert advice on social policy legislation, participates in program planning and community development work, and supports regional contract performance activities for the Mental Health & Substance Use Bed-Based Treatment and Supported Living Programs. This role requires strong communication and collaboration skills,...

  • Clinical Liaison

    4 weeks ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job Title: Clinical Liaison - Mental Health and Substance UseFraser Health is seeking a highly skilled Clinical Liaison to join our team. As a key member of our Mental Health and Substance Use department, you will play a vital role in providing advice on social policy legislation, participating in program planning and community development work, and...

  • Clinical Liaison

    4 weeks ago

    Surrey, British Columbia, Canada Fraser Health Full time

    Job Title: Clinical Liaison - Mental Health and Substance UseWe are seeking a highly skilled Clinical Liaison to join our team at Fraser Health. As a Clinical Liaison, you will play a critical role in providing advice on social policy legislation, participating in program planning and community development work, and supporting regional contract performance...

  • Regional Medical Staff Contracts Liaison, Mental Health and Substance Use

    2 months ago

    surrey, Canada Fraser Health Full time

    Salary range: The salary range for this position is CAD $54.16 - $77.86 / hour Why Fraser Health?: Step into the spotlight as our newest Regional Medical Staff Contracts Liaison, focusing on Mental Health and Substance Use! Are you a master negotiator with a passion for healthcare management? With a minimum of five to seven years of experience and a...