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Senior Claims Adjuster
2 months ago
We are seeking an experienced Commercial Property Claims Adjuster to join our Customer Response - Property team at Aviva. As a key member of our team, you will be responsible for handling commercial property claims, providing exceptional customer service, and working closely with our vendors and stakeholders.
Key Responsibilities- Claim Handling: Investigate and negotiate commercial property claims in accordance with Aviva's claim procedures and guidelines.
- Customer Service: Provide prompt and exemplary customer service, advising and counseling customers on claim status and ensuring all correspondence is completed in a timely and effective manner.
- Vendor Management: Work with premiere property vendors to quantify claims and apply cost-saving guidelines without compromising customer service.
- Data Accuracy: Ensure data accuracy and the issuance of payments to vendors, insureds, and experts.
- Analysis and Negotiation: Review and compile facts, policy, and technical reports, analyze estimates, and negotiate/settle claims accordingly.
- Team Collaboration: Collaborate with team members to meet performance expectations and contribute to team success.
- Education: University Degree or College Diploma or equivalent Property Claims Experience.
- Designations: CIP or FCIP and other industry designations preferred.
- Experience: 5+ years of previous claims experience, with a minimum of 3 years handling first-party commercial claims.
- Skills: High level of comfort dealing directly with key commercial clients and brokers, computer proficiency, and excellent oral and written communication skills.
- Compelling Rewards Package: Base salary, eligibility for annual bonus, paid vacation, retirement savings, share plan, health benefits, personal wellness account, and 3 paid volunteer days per year.
- Professional Development: Paid professional development education and opportunities for growth and advancement.
- Wellness Programs: Corporate wellness programs to support employees' physical and mental health.
