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Customer Experience Lead

2 months ago

Moose Jaw, Saskatchewan, Canada Scotiabank Full time
About the Role

Key Responsibilities:

  • Lead and manage a high-performing team of customer-facing professionals.
  • Build and maintain strong relationships with customers to deliver exceptional service and drive business growth.
  • Act as the Officer in Charge (OIC) for the branch, overseeing daily operations and managing emergencies.
  • Contribute to the overall success of the branch by identifying opportunities to enhance the customer experience and drive business results.
  • Assist with the implementation of new policies and procedures, promoting a culture of change management.

Requirements:

  • Excellent leadership and coaching skills, with the ability to develop and motivate team members.
  • Strong customer service skills, with a focus on building relationships and driving business growth.
  • Previous experience managing a team of employees, with a strong track record of coaching, leading, and scheduling.
  • Excellent communication skills, with the ability to promote and demonstrate digital banking options.
  • Availability to work a flexible schedule, with a focus on meeting business needs.
  • Previous banking experience is a strong asset, with a focus on retail service and branch operations.

What We Offer:

  • A rewarding career path with diverse opportunities for professional development and growth.
  • A competitive compensation and benefits package, with a focus on recognizing and rewarding high-performance.
  • A collaborative team environment, with a focus on innovation and customer-centricity.
  • A commitment to making a difference in our communities, with a focus on corporate social responsibility.