Customer Experience Manager
4 weeks ago
Job Summary:
Cineplex is seeking a highly motivated and experienced Customer Experience Manager to join our team. As a key member of our theatre operations team, you will be responsible for providing exceptional guest experiences and ensuring that our facilities meet the highest standards of quality and cleanliness.
Key Responsibilities:
- Lead and manage a dedicated team of employees to ensure seamless guest experiences.
- Manage theatre operations, including budgeting and revenue growth initiatives.
- Forecast and implement business strategies to drive growth and improve customer satisfaction.
- Develop and maintain strong relationships with guests, employees, and stakeholders.
Requirements:
- Proven experience in a similar environment, with a strong track record of delivering exceptional guest experiences.
- Excellent communication and leadership skills, with the ability to motivate and inspire teams.
- Strong analytical and problem-solving skills, with the ability to interpret customer needs and develop effective solutions.
- Ability to work extended hours as required, including evenings and weekends.
What We Offer:
- Tuition Assistance
- Employee Assistance Program
- Flexible Hours
- Discounted Food and Beverages on Shift
- Opportunities to Grow
Inclusion & Diversity:
Cineplex is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates and are dedicated to creating a workplace that reflects the diversity of our guests and communities.
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