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Customer Service Supervisor

1 month ago

Moose Jaw, Saskatchewan, Canada FirstTecPro Full time
Job Title: Customer Service Representative Supervisor

We are seeking a highly skilled and experienced Customer Service Representative Supervisor to join our team at FirstTecPro. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading a team of customer service representatives, and ensuring the smooth operation of our customer service operations.

Key Responsibilities:
  • Leadership: Lead a team of customer service representatives, providing guidance, support, and coaching to ensure they have the skills and knowledge needed to provide exceptional customer service.
  • Customer Service: Provide exceptional customer service to our clients, responding to their inquiries, resolving their issues, and ensuring their satisfaction.
  • Operations: Oversee the day-to-day operations of our customer service team, ensuring that all tasks are completed efficiently and effectively.
  • Training and Development: Develop and implement training programs to ensure that customer service representatives have the skills and knowledge needed to provide exceptional customer service.
Requirements:
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year, or equivalent experience.
  • Experience: 1 year to less than 2 years of experience in a customer service role, with a proven track record of providing exceptional customer service.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management.
  • Certifications: CPR Certificate and First Aid Certificate.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Work Environment: A collaborative and dynamic work environment.
How to Apply:

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].