Customer Service Representative

4 weeks ago

Burnaby, British Columbia, Canada FortisBC Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at FortisBC. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various channels, including online chat, phone, and email.

Key Responsibilities
  • Develop and maintain a deep understanding of our customer service processes and expectations.
  • Provide world-class customer experiences through effective communication, empathy, and problem-solving skills.
  • Work collaboratively with peers and leaders to achieve customer service goals and objectives.
  • Participate in ongoing training and development to enhance customer service skills and knowledge.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and inclusive work environment.
  • Recognition and rewards for outstanding performance.
Requirements
  • A high school diploma or equivalent.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What to Expect

As a Customer Service Representative at FortisBC, you can expect a challenging and rewarding role that requires strong communication, problem-solving, and customer service skills. You will work in a dynamic and inclusive environment with a team of dedicated professionals who are passionate about delivering exceptional customer experiences.

FortisBC is committed to providing a safe and inclusive work environment that values diversity and promotes employee well-being. We offer a range of benefits and programs to support our employees' physical and mental health, including access to employee assistance programs, wellness initiatives, and recognition and rewards for outstanding performance.

Our company is dedicated to making a positive impact in the communities we serve. We are committed to Reconciliation with Indigenous Peoples and are guided by our Statement of Indigenous Principles.

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