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Customer Service Representative

2 months ago

Sydney, Nova Scotia, Canada Mass Markets Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Provide excellent customer service to clients via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Upsell and cross-sell products and services to customers
  • Meet or exceed customer satisfaction targets
  • Work collaboratively with internal teams to resolve customer issues
Requirements:
  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Availability to work flexible hours, including evenings and weekends
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance