Customer Service Representative

3 weeks ago

Sydney, Nova Scotia, Canada Mass Markets Full time

Job Title: Customer Service Representative

At Mass Markets, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound calls, emails, and chats.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Provide product information and make recommendations to customers
  • Upsell and cross-sell products to customers
  • Meet or exceed sales and customer satisfaction targets
  • Work collaboratively with the sales team to achieve sales goals

Requirements:

  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and knowledge of Microsoft Office

What We Offer:

  • Competitive salary and commission structure
  • Opportunities for career advancement
  • Comprehensive training program
  • Collaborative and dynamic work environment

How to Apply:

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application, including your resume and cover letter, to our website.

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