Customer Service Representative
3 weeks ago
Job Title: Customer Service Representative
Job Summary:
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Mass Markets. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our commercial and public sector clients through inbound customer service, technical support, and back-office processing.
Key Responsibilities:
- Handle inbound customer inquiries in a courteous and professional manner
- Provide technical support and troubleshooting assistance to customers
- Process customer claims and resolve issues in a timely and efficient manner
- Follow company policies and procedures to ensure excellent customer service
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
Requirements:
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic knowledge of computer systems and software applications
- Ability to learn and adapt to new systems and processes
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and cover letter, to our website.
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