Customer Service Specialist for Accounts Receivable

7 days ago


Guelph, Ontario, Canada Kintetsu World Express Full time
Job Summary

We are seeking a skilled Billing Coordinator to join our team at Kintetsu World Express.

The successful candidate will be responsible for delivering exceptional customer service and ensuring seamless transactions through our vast worldwide network. As a key member of our team, you will play a vital role in maintaining our high standard of customer service excellence.

KWE is a fast-paced and dynamic company that offers a collaborative and diverse work environment. Our team members enjoy ongoing training and development opportunities, a generous bonus program, and competitive compensation packages.

Key Responsibilities:
  • Create and maintain vendor payables, verifying charges and updating information in the TMS system.
  • Generate and process accurate and timely customer invoices on a daily/weekly basis.
  • Liaise between internal departments, manage and distribute necessary documentation for customer files, and inspect/process customer files for closure.
  • Process payment requisitions and PNLs for submission to the Accounting Department, coordinating efforts to meet scheduled cheque runs.
  • Provide exceptional customer service by requesting and following up with carriers on P.O.D. issues.
  • Ensure accuracy of information through motivation, direction, review, and feedback of assigned tasks.
Requirements:
  • A post-secondary education in an accounting field and/or two years related experience or equivalent combination of education and experience.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively with customers and employees.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
  • Proficient computer skills including electronic mail, record keeping, routine database activity, word processing, and spreadsheets.
What We Offer:
  • A competitive salary of $60,000 - $80,000 per annum.
  • Ongoing training and development opportunities.
  • A fast-paced and dynamic work environment.
  • A generous bonus program linked to company and individual success.
  • Competitive and equitable compensation packages.
  • Dental, medical, vision, life, dependent life, and critical illness insurance.
  • Employee Assistance Program.
  • Paid time off benefits.
  • Defined Contribution Pension plan after 2 years with company contribution of 3 percent.
  • Immediate RRSP eligibility.


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