Payroll Support Product Specialist

2 days ago

Toronto, Ontario, Canada CMiC Full time

Job Title: Payroll Support Product Specialist

About Us: Computer Methods International Corp. (CMiC) is a global leader in enterprise financial and cost management systems designed for the Construction and Engineering industries.

About the Role:

We are seeking a highly motivated and experienced Payroll Support Product Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving payroll-related issues, and collaborating with internal teams to deliver high-quality solutions.

Key Responsibilities:

  • Maintain ongoing email and telephone support for inbound/outbound client requests;
  • Gather requirements and analysis for various projects as directed;
  • Participate in new client implementations, including analysis and payroll setup of payroll products;
  • Work closely with the development team to ensure defects are correctly identified, fixed and incorporated into solutions;
  • Primary point-of-contact for customers;
  • Triage product queues daily;
  • Review customer questions and reported problems;
  • Investigate and resolve customer issues;
  • Conduct web meetings with customers to gather information for investigative purposes and for further assistance;
  • Meet with Product Team members to discuss customer inquiries;
  • Test system scenarios and duplicate issues to resolve customer inquiries;
  • Address issues timely and in accordance with customer expectations;
  • Participate in project and team meetings; interact and collaborate with team members as required;
  • Accurately interpret and effectively comply with company standards, procedures, and policies;

Requirements:

  • College/university degree or significant payroll experience;
  • Excellent written and oral communication skills;
  • Experience working with clients or in a team-based environment and working under pressure/time constraints;
  • Background in Payroll, whether by working in a payroll department or for a payroll software provider;
  • Canadian or U.S. Payroll Certification is an asset;
  • ADP, Ceridian, Paylocity, Workbrain, and HCM Software experience is an asset;
  • Experience in software support or software quality assurance is an asset;
  • Experience with web-based client applications and SQL databases is an asset;

Salary: $60,000 - $80,000 per year, depending on experience.

Benefits:

  • Competitive benefits Package (including Health & Dental benefits);
  • Paid vacation and personal days;
  • Townhall meetings where all employees are encouraged to participate in open discussions;
  • Located on York University's campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants;
  • Outdoor lunch space, including picnic tables;
  • An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQs, and more);
  • Health and Wellness focus including virtual yoga classes and wellness webinars;
  • RRSP Matching Program after 2 years of employment;
  • Experience in a rapidly growing, socially responsible corporation;

About CMiC: CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection and/or assessment process.

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