Payroll Operations Specialist

6 days ago

Toronto, Ontario, Canada CMiC Full time

**Job Overview**

An exciting opportunity exists for a skilled Payroll Support Product Analyst to join our team at CMiC, a leading global Software Development firm specializing in enterprise financial and cost management systems designed for the Construction and Engineering industries.

The successful candidate will provide top-notch support for our client's Global Payroll Product, primarily catering to US/Canadian clients. Key responsibilities include researching payroll issues, responding promptly to client requests, managing/reviewing clients' payroll data, creating functional requirements, and offering phone support to clients.

You will collaborate closely with technical personnel (System Architects and Developers) to transform functional specifications into business applications. This role reports directly to the Product Analyst Managers.

Duties & Responsibilities:

  • Maintain ongoing email and telephone support for inbound/outbound client requests.
  • Gather requirements and analysis for various projects as directed.
  • Participate in new client implementations, including analysis and payroll setup of payroll products.
  • Work closely with the development team to ensure defects are correctly identified, fixed, and incorporated into solutions.
  • Serve as the primary point-of-contact for customers.
  • Triage product queues daily.
  • Review customer questions and reported problems.
  • Investigate and resolve customer issues.
  • Conduct web meetings with customers to gather information for investigative purposes and for further assistance.
  • Meet with Product Team members to discuss customer inquiries.
  • Test system scenarios and duplicate issues to resolve customer inquiries.
  • Address issues timely and in accordance with customer expectations.
  • Participate in project and team meetings; interact and collaborate with team members as required.
  • Accurately interpret and effectively comply with company standards, procedures, and policies.

Requirements:

  • Candidates must hold a college/university degree or possess significant payroll experience.
  • Excellent written and oral communication skills are essential.
  • Experience working with clients or in a team-based environment and working under pressure/time constraints is necessary.
  • A background in Payroll, whether by working in a payroll department or for a payroll software provider, is required.
  • Certification in Canadian or U.S. Payroll is an asset.
  • Proficiency in ADP, Ceridian, Paylocity, Workbrain, and HCM Software is an asset.
  • Experience in software support or software quality assurance is an asset.
  • Knowledge of web-based client applications and SQL databases is an asset.

Estimated Salary: $60,000 - $80,000 per annum, depending on qualifications and experience.

Benefits:

  • Competitive benefits package, including Health & Dental benefits.
  • Paid vacation and personal days.
  • Townhall meetings where all employees are encouraged to participate in open discussions.
  • Located on York University's campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants.
  • Outdoor lunch space, including picnic tables.
  • An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQs, and more).
  • Health and Wellness focus, including virtual yoga classes and wellness webinars.
  • RRSP Matching Program after 2 years of employment.
  • Experience in a rapidly growing, socially responsible corporation.

CMiC is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, CMiC will provide accommodation to applicants with disabilities throughout the recruitment, selection, and/or assessment process.

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