Director of Banquets

4 weeks ago

Ottawa, Ontario, Canada Accor Full time

About the Role

We are seeking a highly organized and experienced Director of Banquets to join our team at Fairmont Château Laurier. As a key member of our Food and Beverage team, you will be responsible for ensuring the smooth and efficient functioning of our Banquet Department.

Responsibilities

  • Provide leadership and direction to the Banquet team, ensuring exceptional service and leadership skills are modeled among team members.
  • Complete annual reviews, provide ongoing mentorship, and offer regular feedback to exceed performance goals.
  • Ensure smooth and efficient functioning of the Banquet Department on a daily basis.
  • Develop and implement creative, cost-effective scheduling of the banquet team to minimize productivity gaps and meet forecast and budget requirements.
  • Maintain open communication lines with Catering and Convention Services to promote teamwork and exceed guest service expectations.
  • Enforce and enhance Fairmont Service Standards and Conference Services/F&B Core Standards.
  • Proactively analyze and develop internal processes to create new ways of providing unique and innovative services ideas and incentives.
  • Maintain a constructive, harmonious, and communicative working relationship with all supporting departments.
  • Ensure all financial reporting is maintained and accurate.
  • Provide proper training to assistants and maintain and enhance staff morale and promote a positive team environment.
  • Ensure departmental adherence to and awareness of Health & Safety standards.
  • Share responsibility to achieve or exceed financial and guest satisfaction goals for the department.
  • Active interaction with guests and conveners on an ongoing basis.
  • Assume responsibility for all equipment, inventories, supplies, furniture, and fixtures assigned to the Banquet Department.
  • Responsible for recruitment and training of new employees and maintains appropriate staffing levels at all times by liaising with the Human Resources Department.
  • Ensure all union guidelines are followed with regard to seniority and the existing union agreement.
  • Establish, evaluate, and enforce performance standards.
  • Responsible for the timely, precise, and expert execution of all banquets functions.
  • Attend Operations meetings, pre-convention meetings, and other departmental meetings as required.

Requirements

  • Post-Secondary Degree in Hospitality or Food and Beverage Management is an asset.
  • Minimum five (5) years' experience in Food and Beverage Management, including a minimum of three years in a Banquet Manager or Assistant Banquet Manager setting.
  • Highly organized individual with the ability to multi-task.
  • Ability to delegate tasks to team members and ensure their completion with a strict adherence to deadlines.
  • Must possess strong, proven leadership qualities and management skills.
  • Must have proven staff scheduling skills.
  • Ability to recognize and correct guest service issues through an established presence on the Banquet floor.
  • Management/Leadership courses an asset.
  • Working knowledge of Micros, Timesaver, Excel, PowerPoint, Microsoft Word.
  • Fluent in both official languages an asset.

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