Receptionist - Customer Service Expert

3 weeks ago

London, Ontario, Canada paretofm Full time

Job Title: Receptionist

Location: London

Contract Type: Full time

Salary: £30,032 (DOE)

Overview:

This is a full-time role based in London for a high-profile client. We are looking for a vibrant, enthusiastic candidate who is customer-focused and willing to help. The ideal candidate will be able to develop a workplace experience that meets and exceeds customer expectations.

Key Responsibilities:

  • Build and maintain effective relationships with customers and internal/external suppliers by resolving service issues and acting as an ambassador for Pareto and the Customer Property & Facilities Team.
  • Guest check-in and create all guest/contractor passes.
  • Support WSM in managing and prioritizing workloads within the team to ensure achievement of service standards.
  • Maintain office security.
  • Meeting and greeting clients.
  • Daily meeting room booking services.
  • Liaise with EAs to ensure each meeting requirement is met.
  • Supporting internal events, including set up and derig.
  • Arranging couriers.
  • Action ad-hoc guest and employee requests.
  • Support with meeting room set up and daily room checks.
  • Managing stationery stock.
  • Creating passes for new starters, managing visitors and contractor passes process.
  • Keeping the reception area tidy.
  • Sorting and distributing post.
  • Maintaining front door security and reporting any suspicious activity.
  • Must be prepared to fill the gaps and step into any of the facilities roles in times of constrained resource.
  • Ad-hoc events assistance.

Experience and Knowledge:

  • Excellent communication, coaching, and feedback skills.
  • Experience in a fast-paced environment.
  • Proven experience in a customer service environment.
  • PC literate and competent in all relevant MS applications, i.e., Word, Excel, and PowerPoint.

Key Skills:

  • Good communicator.
  • Client-focused skills.
  • Able to work on own initiative or as a team player.
  • Adaptable to various duties of the post.
  • Confident and courteous manner both in person and on the phone.
  • Commitment to customer care.
  • Cultural sensitivity and awareness.

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