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Research Programs and Services Coordinator
2 months ago
The University of Waterloo Library is a dynamic and innovative hub for learning, research, and innovation. As a key partner in the university's mission, we strive to provide exceptional support to our diverse campus community. Our two main locations and three satellite spaces serve as interdisciplinary hubs, bringing together knowledge, expertise, and resources to drive academic excellence.
ResponsibilitiesWe are seeking a highly skilled and motivated Research Programs and Services Coordinator to join our team. In this role, you will contribute to the delivery of research services, facilitate strategic communications, and implement knowledge and content management processes and tools.
- Develop and deliver research workshops and stakeholder programming focused on research training, collaboration, and support.
- Co-develop materials to complement or accompany workshops and programming.
- Stay up-to-date with academic library research services trends and report regularly on findings.
- Collaborate with the Communications Team to facilitate strategic communications.
- Provide support for the development and implementation of services to meet existing and emerging researcher needs.
- Manage LibGuides, a key user-facing application supporting research and learning, ensuring accessibility and usability best practices.
You will be responsible for managing web content for the ISR departments, ensuring that internal and public-facing sites are effectively organized, accurate, relevant, and aligned with best practices and guidance from the Library's web and usability teams.
- Orient and train staff on the use of collaboration and knowledge management tools such as SharePoint, Teams, and Confluence.
- Coordinate cross-departmental knowledge management activities.
- Stay current with knowledge management best practices and upgrade the Library's collaboration tools to provide effective guidance and support.
- Troubleshoot and triage issues arising for staff in the use of knowledge management and collaboration tools.
- Manage the information architecture of collaboration tools such as SharePoint and Confluence to align with knowledge management best practices.
You will participate in the Library's virtual reference services, assisting patrons via chat and/or email with locating, critically appraising, and using library resources and services.
- Serve on the Team overseeing virtual reference services.
- Serve as a member of the team providing in-person services at the Library's Adaptive Technology Centre.
- Maintain awareness of library accessibility services and related technologies.
We are looking for a highly skilled and motivated individual with a Bachelor's degree or equivalent in education/experience. You should have experience finding and synthesizing information, making recommendations to users, and using library services and resources. Experience with collaboration and knowledge management tools, communications best practices, and web content management is also essential.
We value excellent oral and written communication skills, outstanding interpersonal skills, and good judgment. You should be able to maintain respectful and constructive working relationships across multiple levels and diverse stakeholders. A demonstrated ability to provide excellent customer service and interact with patrons in a respectful and sensitive manner is also required.
We are committed to equity, diversity, and inclusion and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for research and knowledge management, we encourage you to apply for this exciting opportunity.
