Catering Operations Manager Lead

7 days ago


Vancouver, British Columbia, Canada AMS of UBC Full time
About the Role

At AMS of UBC, we are seeking a highly skilled and experienced Catering Operations Manager Lead to join our team. This role is responsible for assisting in overseeing both in-house/offsite catering operations, as well as conference and meeting space.

Job Description

This position requires a self-motivated individual with excellent leadership and organizational skills to ensure timely and professional catering service to our internal and external customers. The ideal candidate will be a hands-on, experienced manager with intermediate computer skills and superior customer service.

Responsibilities
  • On-the-job training of Event Leads
  • Assisting clients with all aspects of their catered event, including equipment needs, schedules, deliveries, etc.
  • Providing friendly, prompt, courteous, professional service to all guests
  • Responding to new booking inquiries in a timely and professional manner according to AMS guidelines if required
  • Coodinating staff schedule for room set-ups, break-sets, and reserving space in Caterease (Event Management software)
  • Reviewing Caterease bookings each day to ensure successful execution of all catered events according to AMS and client standards
  • Advising the C&C team of any conflicts or discrepancies of information or booked space
  • Reviewing all files received from the C&C team and ensuring that all space is correctly booked in Caterease
  • Adhering to all AMS policies and procedures, as well as other entity regulations such as Food Safe, Liquor Laws, etc.
  • Working with the C&C Operations Manager in preparing annual budgets and strategies, ensuring ongoing financial success of the department in cooperation with C&C Senior Manager
  • Maintaining daily, weekly, and monthly records of cash reconciliation, catering summaries, costing, and month-end journal entries
  • Actively managing HR-related responsibilities for the C&C team, including but not limited to hiring, scheduling, training, briefing, mentoring, developing, evaluating, and disciplining employees (including termination)
Requirements
  • Hospitality experience is required, with a minimum of 2 years food service management experience.
  • A valid BC driver's license and a driver's abstract are required.
  • Ability to perform shift work (daytime, evenings, weekends, and holidays) and on-call.
  • Minimum Food Safe Level 1 certification.
  • Serving-It-Right certification.
  • Proficient in all areas of the Caterease Event Management software.
  • Excellent customer service skills.
  • Ability to lift up to 12 kg (26.4lbs).
  • Intermediate computer skills with proficient knowledge of MS Office (Outlook, Word, & Excel).
  • Ability to work independently with minimum supervision.
  • Language: Required to speak, read, and write English, with fluency in other languages being an asset.
Salary

The estimated salary for this role is $50,000 - $55,000 per annum, plus gratuities.

We offer a competitive salary package, comprehensive benefits, and opportunities for professional growth and development.



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