Catering Operations Coordinator

3 weeks ago

Vancouver, British Columbia, Canada Air Culinaire Worldwide Full time

Job Purpose:

The Catering Operations Coordinator is responsible for coordinating catering operations for Air Culinaire Worldwide (ACW) in a manner that is consistent with company policy and procedures, resulting in outstanding guest service and client loyalty.

Under the supervision of the On-Site Account Manager, the Catering Operations Coordinator will be responsible for providing a bespoke level of guest service while exhibiting a high level of security with information provided by clients while adhering to all details.

The Catering Operations Coordinator will work with Operations, Network, IT, Finance and Marketing & Sales to consistently deliver an incredible experience to our clients within the Air Culinaire system.

Responsibilities and Associated Duties:

  • Daily Duties
    • Login to assigned phone queue as assigned by management.
    • Work on assigned e-mails that are coordinated by management.
    • Ensure any assigned orders are processed accurately and in a timely manner.
    • Ensure proper note padding of all pertinent information regarding an order.
    • Using company software to determine approved preferred supplier for assigned order.
    • Researching pricing of custom items utilizing company approved websites.
    • Direct communication within the supply chain regarding order clarity, i.e. via phone or e-mail.
    • Logging Process Events according to department policy.
    • Process Event solutions by following company issued credit matrix and/or involving immediate management support.
    • Perform self QC of orders ensuring accuracy of requested menu items, ensuring all appropriate fees are present and making sure any potential GPQC issues are minimized prior to submitting the order to the kitchen or manager for further QC.
    • Make sure that once orders are QC'd and submitted that you are taking the necessary steps to get the order confirmed and closing the circle on the order, i.e. contacting supplier via phone or e-mail.
    • Communicate any issues that need to be passed down to management at shift close for communication to subsequent shift personnel.
    • Engage On-Site Account Manager, Operations Manager, Director or VP of Guest Services as needed.
  • As Needed Duties
    • Handling of escalated issues directly with the customer, kitchen or vendor as needed – in conjunction with On-Site Account Manager.
    • Participation as requested in meetings with On-Site Account Manager, Network (As Needed), Customers (As needed).
    • Participating in meetings to discuss direction/concerns within department.
    • Any additional duties as assigned by management.

Measures of Success:

  • Specific Job Responsibilities
  • Stellar Customer Service
  • Integrity & Accountability
  • Entrepreneurial Spirit
  • Teamwork Commitment

Knowledge, Experience and Skill Requirements:

  • High School diploma or equivalent required, Bachelor's Degree in Hospitality or Culinary Field preferred.
  • Experienced in handling client relationships in a business environment.
  • Prior experience with catering/culinary operations or hospitality required, including basic knowledge of culinary terms and practices.
  • Prior experience in aviation fields a plus.
  • Possess exceptional organizational skills and the ability to multi-task during the course of regular business operations.
  • Must be capable of professional communication, both verbally and written.
  • Proficient in Basic Computer Navigation, MS Outlook/Word/Excel
  • Knowledge of modern office procedures and methods including telephone communications, office systems, record keeping, and proper formatting/etiquette of correspondence.
  • Ability to establish priorities on a daily basis, work independently, proceed with objectives and resolution of issues.
  • Schedule flexibility is a must, including evening, weekend or holiday hours as necessary.

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