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Operational Team Lead

2 months ago

Calgary, Alberta, Canada Paladin Security Full time
Job Description:

Company Overview

PALADIN SECURITY: A leading provider of security services, committed to making the world a safer and friendlier place.

Salary

The estimated salary for this role is $60,000 - $80,000 per annum, depending on experience and qualifications.

Job Summary

We are seeking an experienced Operational Team Lead to join our team. As a key member of our management team, you will be responsible for overseeing all day-to-day operations and ensuring compliance with contractual obligations.

Key Responsibilities

  • First point of contact for Operations, Zone Supervisors, Clients, and front-line employees for any incident, emergency, or inquiry.
  • Responsible for management-level response to incidents and emergencies, while liaising with local authorities and regulatory agencies, depending on the incident.
  • Investigate and report on all occupational health & safety incidents following the procedures set out in the corporate OH&S manual.
  • Oversee site training to ensure all staff posted at Paladin Security sites are familiar with the site's operation, post orders, and duties.
  • Ensure that all security guards are dressed professionally and in a manner consistent with Paladin Security's policies on dress and deportment.
  • Provide coaching and disciplinary action to an employee whose actions are inconsistent with the goals, policies, or procedures of Paladin Security.
  • Responsible for the maintenance of Paladin's Occupational Health and Safety program for all site binders.
  • Monitor, identify, and report any health and safety deficiencies on their site, and instruct all staff in good work-safe practices.
  • Ensure all reports generated by Paladin Security staff members (incident reports, memo books, daily reports) are completed in accordance with Paladin's high standards.
  • Communicate appropriate information to Operations as needed to ensure any outstanding issues are dealt with in a timely fashion.
  • Monitor daily and nightly incident reports to ensure both relevancy and accuracy.

Qualifications and Requirements

  • Completion of high school diploma required; undergraduate degree an asset.
  • Prior security and/or law enforcement experience is an asset.
  • Minimum of two years supervisory experience with a demonstrated history of progressive management responsibilities.
  • Working knowledge of appropriate legislation and provincial/national standards on fire safety, security, and protection of privacy is considered an asset.
  • Valid Class 5 Alberta Driver's License - no more than 5 demerit points.
  • Valid Alberta Security License.
  • Must have strong leadership, time management, and organizational skills.
  • Proficiency in Microsoft Office software.
  • Strong communication skills, both verbal and written.
  • Proven ability to build and maintain strong working relationships both internally and externally.