Service Delivery Team Lead
19 hours ago
At National Bank Independent Network (NBIN), we are seeking a highly motivated and experienced Service Delivery Team Lead to join our team. As a key member of our Service Delivery team, you will play a vital role in ensuring the highest quality of customer service to our clients.
Key Responsibilities:- Act as the first point of escalation for Account Managers (AMs)
- Assist with the interview process for new AM job postings and lead the employee onboarding process
- Provide on-the-spot coaching for AMs and assist in semi-annual and annual job evaluations
- Review and action all AM vacation requests to ensure proper coverage
- Participate in product development and act as an advocate for new applications with internal partners and end clients
- Build and maintain superior relationships with NBIN internal and operational partners
- Ensure prompt and thorough resolution of client issues and recommend improvements in policies and procedures
- Act as a liaison with operational areas within NBIN to ensure tasks are completed in a proactive and timely manner
- Provide AMs with guidance on NBIN policies, procedures, and training that impact our business
- Lead service strategic initiatives, including planning, executing, and implementing
- University degree
- Three to five years' experience in a brokerage/service role
- Canadian Securities Course (CSC) and Conduct and Practices Handbook (CPH) an asset
- Knowledge of regulatory and legal aspects of the industry
- Strong aptitude to influence and lead by example
- Self-starter with the ability to work independently and within a team environment
- Highly motivated and enthusiastic individual with excellent communication and interpersonal skills
- Competitive compensation
- Flexible benefits package, including health and wellness programs, group insurance, pension plan, and employee share ownership plan
- Opportunities for professional growth and development
- A dynamic work environment with cutting-edge collaboration tools
National Bank Independent Network (NBIN) is a leading choice of Introducing Brokers and Portfolio Managers looking for brokerage administration support. We provide trading and custodial services to Portfolio Managers and are a Carrying Broker to IIROC registered Introducing Brokers across Canada.
We are a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. We offer a barrier-free workplace that is accessible to all employees.
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Toronto, Ontario, Canada NBC Full timeJob Title: Service Delivery Team LeadAt National Bank Independent Network (NBIN), we are seeking a highly motivated and experienced Service Delivery Team Lead to join our team. As a key member of our Service Delivery team, you will play a vital role in ensuring the highest quality of customer service to our clients.Key Responsibilities:Act as the first point...
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Toronto, Ontario, Canada NBC Full timeJob Title: Service Delivery Team LeadAt National Bank Independent Network (NBIN), we are seeking a highly motivated and experienced Service Delivery Team Lead to join our team. As a key member of our Service Delivery team, you will play a vital role in ensuring the highest quality of customer service to our clients.Key Responsibilities:Act as the first point...
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Toronto, Ontario, Canada NBC Full time{"h1": "Service Delivery Team Lead", "p": "At National Bank Independent Network (NBIN), we are seeking a highly motivated and experienced Service Delivery Team Lead to join our team. As a key member of our Service Delivery Team, you will play a vital role in ensuring the highest quality of customer service to our clients.Your key responsibilities will...
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Toronto, Ontario, Canada NBC Full time{"h1": "Service Delivery Team Lead", "p": "At National Bank Independent Network (NBIN), we are seeking a highly motivated and experienced Service Delivery Team Lead to join our team. As a key member of our Service Delivery Team, you will play a vital role in ensuring the highest quality of customer service to our clients.Your key responsibilities will...
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